Director Of Human Resources

LM SERVICES CORPORATION•Chesterfield, MO

About The Position

POSITION SUMMARY Responsible for short and long term planning and management of the Human Resources function. Major areas of responsibility/ management include, but are not limited to, employment, wage and salary administration, benefits, training, associate/labor relations, organizational development and payroll. Work closely with General Manager in implementing, achieving and maintaining the property’s and LHM’s goals and objectives. Participate in total property management as a member of the property Executive Committee. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct full and/or screening interviews for all positions. Enroll associate development by controlling the implementation, administration and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement. Monitor associate performance appraisal programs to ensure reviews are timely. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are achievable. Direct and administer associate relations programs such as associate recognition and service award ceremonies, as well as general property meetings to maintain positive associate morale. Develop, implement and administer policies and programs related to the management of all property personnel to ensure the maintenance of a positive and productive employment environment. Monitor same for fair and consistent application. Ensure compliance with all State and Federal labor laws and regulations, implement new procedures as required. Supervise Affirmative Action program. Provide assistance, guidance and counseling to the General Manager, management staff and line associates in order to maximize the quality and professionalism of the property staff by listening and interpreting concerns and objectives and seeking solutions. Control the administration of wages and benefits to ensure the accurate and equitable application of same, conduct annual wage scale survey and recommend necessary changes to keep our property competitive. Review and appraise all personnel changes and paperwork for merit and accuracy. Approve all required Human Resource forms. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Supervise, coordinate and motivate the activities of the department staff. Prepare annual budget forecasts for the Human Resource Department by analyzing and estimating past and future costs using moderately complex mathematical calculations. Monitor safety programs and Workers’ Compensation benefits. Monitor unemployment claims are protest inappropriate claims. Maintain all property personnel records and Human Resources files ensuring confidentiality where necessary. Compose, type and distribute general Human Resources correspondence, such as those announcing policy revisions. Answer telephone inquiries. Other duties and responsibilities as assigned by the General Manager or LHM such as administering quality programs, surveys, workshops, etc. Coach and counsel human resources associates. Advise General Manager and Executive Committee of potential human resources opportunities. Initiate and maintain relationships with community leaders.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to access, input, analyze and retrieve information from computers.
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA.
Thorough knowledge of wage and salary, employment and benefits administration and payroll.
Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
Ability to express or exchange ideas by means of the spoken word. Must be able to verbally convey detailed instructions to associates or guests.
Ability to create, implement and monitor property and staff goals, strategies and policies.
Ability to be resourceful, creative and maintain flexibility.
Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends.
Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
Ability to deal effectively with all associates and associate representatives, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.
Thorough knowledge of Human Resources practices and Visual ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale.
Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.
Bachelor's Degree required.
Three to five years of extensive human resources experience (one to two years of management).

Nice To Haves

Prior hotel experience preferred.

Responsibilities

Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates.
Conduct full and/or screening interviews for all positions.
Enroll associate development by controlling the implementation, administration and monitoring of all training programs.
Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.
Monitor associate performance appraisal programs to ensure reviews are timely.
Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are achievable.
Direct and administer associate relations programs such as associate recognition and service award ceremonies, as well as general property meetings to maintain positive associate morale.
Develop, implement and administer policies and programs related to the management of all property personnel to ensure the maintenance of a positive and productive employment environment.
Monitor same for fair and consistent application.
Ensure compliance with all State and Federal labor laws and regulations, implement new procedures as required.
Supervise Affirmative Action program.
Provide assistance, guidance and counseling to the General Manager, management staff and line associates in order to maximize the quality and professionalism of the property staff by listening and interpreting concerns and objectives and seeking solutions.
Control the administration of wages and benefits to ensure the accurate and equitable application of same, conduct annual wage scale survey and recommend necessary changes to keep our property competitive.
Review and appraise all personnel changes and paperwork for merit and accuracy.
Approve all required Human Resource forms.
Supervise, coordinate and motivate the activities of the department staff.
Prepare annual budget forecasts for the Human Resource Department by analyzing and estimating past and future costs using moderately complex mathematical calculations.
Monitor safety programs and Workers’ Compensation benefits.
Monitor unemployment claims are protest inappropriate claims.
Maintain all property personnel records and Human Resources files ensuring confidentiality where necessary.
Compose, type and distribute general Human Resources correspondence, such as those announcing policy revisions.
Answer telephone inquiries.
Other duties and responsibilities as assigned by the General Manager or LHM such as administering quality programs, surveys, workshops, etc.
Coach and counsel human resources associates.
Advise General Manager and Executive Committee of potential human resources opportunities.
Initiate and maintain relationships with community leaders.