Director of Hotel Operations

Marriott•Foxborough, MA

1d•$85,000 - $95,000•Onsite

About The Position

Are you a hospitality leader who thrives in a fast-paced environment and loves creating exceptional guest experiences? The Renaissance Patriot Place Hotel is seeking a passionate and driven Director of Hotel Operations to join our leadership team. Working at the Renaissance Patriot Place offers a truly exciting and fast-paced environment unlike any other. Located right alongside Gillette Stadium, every shift is fueled by the energy of major events—from New England Patriots games and this summer’s FIFA World Cup to concerts and other large-scale entertainment. The constant flow of fans and visitors creates a vibrant atmosphere, making each day dynamic and engaging. Whether it’s game day buzz or pre-event excitement in the plaza, being part of Patriot Place means working at the center of unforgettable moments and world-class experiences. In this highly visible role, you’ll help lead daily hotel operations while inspiring teams across departments to deliver outstanding service. This is a true hands-on leadership position—perfect for someone who enjoys being out on the floor, collaborating with teams, solving challenges, and ensuring every guest experience is memorable. At Colwen Hotels, our leaders are not behind a desk—we are active, engaged, and committed to excellence in every part of the operation. As Director of Hotel Operations you will play a key role in driving operational excellence and team engagement across the property.

Requirements

3+ years of hotel management experience
Passion for hospitality and delivering outstanding service
Strong leadership and team development skills
Excellent verbal and written communication abilities
Highly organized with strong attention to detail
Proven problem-solving and analytical skills
Ability to multitask and perform effectively in a fast-paced environment
Proficiency in Microsoft Office Suite
Deep understanding of hotel operations and service standards

Responsibilities

Oversee day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Engineering
Lead by example to deliver exceptional guest service and memorable experiences
Support recruiting, hiring, training, and performance development of associates
Assist with financial performance, budgeting, and profitability initiatives
Ensure teams consistently meet brand and Colwen Hotels service standards
Foster a positive, engaging, and respectful workplace culture
Champion associate recognition and engagement initiatives
Conduct daily property walks to ensure cleanliness, product quality, and service excellence
Collaborate closely with all departments including Sales & Marketing, Finance, Food & Beverage, and Maintenance