Director of Hospitality - OVID Napa Valley

OVID Napa Valley•St. Helena, CA

3d•Onsite

About The Position

Hospitality is not a service. It is a memory — carefully designed, flawlessly executed, and deeply felt. High on the volcanic slopes of Pritchard Hill, OVID Napa Valley crafts wines of intensity, elegance, and place — and delivers hospitality with the same precision and intention. Every visit is personal. Every experience is elevated. Every guest leaves transformed. We are seeking a Director of Hospitality to steward this experience — leading on-site hospitality, events, and client engagement with warmth, rigor, and refined excellence. The Role As Director of Hospitality, you are the architect of the OVID guest experience. You oversee all on-site hospitality operations, events, and client-facing touchpoints, ensuring every interaction reflects the brand’s luxury standards and storytelling. You lead and inspire a small, high-performing hospitality team while collaborating closely with Winemaking, Client Relations, and Customer Experience leadership to drive visitation, sales performance, and long-term client loyalty.

Requirements

Bachelor’s degree or equivalent experience
5+ years in wine industry hospitality; highly allocated brand experience preferred
Proven ability to lead teams and execute complex events end-to-end
Strong organizational, analytical, and communication skills
Comfortable working nights, weekends, and changing priorities
Proficiency in Microsoft Office
Valid CA driver’s license and clean driving record

Responsibilities

Lead and deliver high-touch, memorable hospitality experiences for consumer and trade guests
Host on-site experiences and events as needed
Manage team scheduling and daily operations to support business needs
Partner with Hospitality Support and Winemaking to ensure seamless execution and deep wine knowledge
Collaborate with leadership on annual sales goals, operating budgets, and expense management
Oversee inventory movement and coordination with Hospitality, Winemaking, and Accounting teams
Build strategic partnerships to grow brand awareness, visitation, and client retention
Cultivate referral relationships with aligned wineries, luxury hotels, and destination partners
Serve as primary point of contact for YPO, VIP, and key event clients
Host site visits for prospective event partners
Collaborate on in-market activations including in-home tastings and private dinners
Manage relationships with catering partners for on- and off-site events
Lead and develop a team of Hospitality Associates
Set clear expectations, accountability, and performance standards
Coach, mentor, and support ongoing growth and development
Communicate OVID’s brand story, values, and objectives with clarity and consistency
Foster a culture of trust, safety, collaboration, and service excellence
Partner with Customer Experience leadership to support the Whole Bunch culture