Director of Healthcare Solutions

Summit Fire National Consulting • Mendota Heights, MN

1d

About The Position

The Director of Healthcare Solutions Healthcare is Responsible for facilitating and maintaining inspection and service work relationships with accredited healthcare account customers. Works closely with District Service Managers, District Managers, Regional Sales Manager and Senior VP of National Accounts to ensure a seamless inspections/service process with the assigned regions healthcare clients while maintaining expected profitability.

Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire National Consulting may be right for you!

Summit Fire National Consulting, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service company for active and passive fire detection, suppression, and security with a full suite of national capabilities that includes fire protection engineering and consulting, and fire protection system design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented workforce at local branches. Summit Fire National Consulting is a dynamic organization with endless growth opportunities spanning over 90 locations with coverage in all 50 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire National Consulting supports trade skills and workforce development. Many members of our leadership team serve on NFPA code compliance committees, regional safety boards, and support technical education in local schools. Summit Fire National Consulting supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Requirements

• High School Diploma or equivalent, required.
• 5+ years fire protection service industry experience required, in addition to working with Accredited Healthcare Facilities and a good understanding of accreditation requirements.
• Basic math skills, customer service, problem-solving skills, decision making skills, ability to multitask, ability to meet project schedules, and the ability to train others, required.
• Must have the ability to effectively read, write and communicate in English with employees, customers and board of directors.
• Ability to operate a computer and use Microsoft Office, required.
• Valid driver’s license with acceptable driving record required.
• Must be able to comply with Summit’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Up to 50% travel.

Nice To Haves

• Bachelors or Associates degree and/or NICET certification, preferred.
• 5 years customer service industry experience, preferred.
• Experience with Salesforce, preferred.
• Construction or facility services industry experience, scheduling experience, billing experience, and the ability to plan and organize, preferred.

Responsibilities

• Work with Regional Inspections/Service Crews, District Service Managers, District Managers, Regional Sales Manager and Senior VP of National Accounts to develop a best-in-industry healthcare solution and operations strategy within assigned region.
• Assist and Educate Districts Service Managers, Districts Managers, District Ops / Insp manager’s, inspectors, and technicians with an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become subject matter experts.
• Collaborate with Districts Service Managers and Districts Managers to assist in oversite of the Healthcare Inspection and Service field personnel as needed to ensure locations are meeting the expectations of healthcare customers and SFS healthcare SOP’s.
• Facilitate Kick-Off meetings and Progress Meetings for Healthcare Accounts.
• Follow Healthcare SOP discussion points during Kick-Off meetings to establish proper operations and guidelines.
• Establish and facilitate weekly progress conference calls.
• Work with local Healthcare Engineering and region Service Managers to facilitate required background checks, flu shots, and any other required policies to be capable of working at Healthcare Facilities.
• Ensure inspections are performed within the accrediting bodies time frame windows to guarantee healthcare facilities stay within compliance.
• Facilitate and assist locations with Internal Kick-Off meetings with the local inspection teams to review SFS policies as it pertains to Healthcare, discuss best practices, and determine/establish team leads and roles of each team member.
• Work with District Service Managers, District Managers and Regional managers to shift resources (inspectors and service field personnel) between regions when/if required to ensure smooth and efficient inspections/service.
• Develop an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become a subject matter expert.
• Ensure proper use of Sales Force Lightning throughout region.
• Work with Senior VP of National Accounts to develop and facilitate local Healthcare Conferences/Symposiums as desired.
• Collaborate with Healthcare Customer Service Team Lead and Healthcare Customer Service Representatives.
• Participate in Quarterly and Annual Healthcare Division meetings.
• Other duties may be assigned.

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED