Director of Governance and Member Services
About The Position
AACOM is seeking a full-time, experienced Director of Governance and Member Services (DGMS) who will play a pivotal role in strengthening member engagement and advancing governance across the association. This is a newly created role which will bring, dedicated, full-time focus to two critical areas: governance and member services. The Director will serve as a key leader supporting AACOM’s transition to a more modern, sustainable governance model that underpins the association’s work and reflects the organization’s growth and increasing complexity. Similarly, member services are at the core of AACOM’s mission. In this role, the Director will lead ongoing, cross-divisional efforts to assess and enhance member value, return on investment, and the strategic alignment of programs and services. Reporting to the Chief Operating Officer, the Director will serve as the organization’s internal expert on member programs and services and a key relationship manager for institutional leaders. This role will build and strengthen relationships across AACOM’s membership, model a high standard of customer service excellence, and act as a liaison for member feedback—identifying opportunities for improvement, anticipating emerging needs, and helping ensure AACOM remains responsive and forward-looking. If you are someone who: Has a passion for customer service, member engagement, and organizational excellence Brings experience in governance, association management, and/or nonprofit leadership Enjoys building relationships and driving strategic initiatives Communicates effectively across diverse stakeholder groups, and Aligns with AACOM’s mission and commitment to advancing medical education This may be what you’re looking for!
Requirements
- Bachelor’s degree required (business, communications, marketing, or related field preferred)
- A minimum of 10 years of progressively responsible experience, ideally in an association or nonprofit environment
- Demonstrated experience in governance support and member/customer service
- Experience developing and implementing quality improvement initiatives
- Strong interpersonal and relationship-building skills
- Excellent oral and written communication skills
- Strategic thinking and strong organizational and analytical abilities
- Proficiency in Microsoft Office Suite; experience with CRM/AMS tools such as Salesforce or Asana a plus
- Ability to work effectively in a remote or hybrid environment
Nice To Haves
- Certified Association Executive (CAE) credential
- Experience in healthcare, higher education, or medical associations
Responsibilities
- Serving as a primary liaison to the Board of Directors, committees, and governance bodies
- Supporting the transition to a modernized governance structure and ensuring effective implementation
- Developing Board agendas, materials, and meeting follow-up in collaboration with executive leadership
- Building and maintaining strong relationships with Deans and institutional stakeholders
- Designing and implementing a comprehensive member engagement strategy
- Leading onboarding and orientation for new member leadership
- Monitoring and enhancing the value, effectiveness, and alignment of AACOM programs and services
- Tracking organizational outcomes and collaborating across divisions to improve member offerings
- Ensuring compliance with bylaws and serving as an internal governance expert
Benefits
- Annual bonus program
- 403(b) with generous employer contribution
- Medical, Dental, and Vision Insurance
- Company-provided life insurance, Short-Term Disability, and Long-Term Disability
- Flexible Spending Account
- 12 annual company-paid holidays
- Vacation & sick leave benefits
- Professional development opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
