Assistant Director of Member Services
About The Position
Recreation & Wellbeing at the University of Wisconsin–Madison is seeking a dynamic, energetic, goal-oriented, and innovative leader within the fields of recreation, customer service, and wellbeing. The Assistant Director of Member Services is a full-time employee under the direct supervision of the Associate Director of Member Experience. They will manage the member services area including staffing, membership sales, locker rentals, merchandise, and customer inquiries, and will supervise two Coordinators of Member Services, up to two professional interns, and approximately 150 part-time student employees. They are directly responsible for the oversight of member services across the Nicholas Recreation Center and the Bakke Recreation & Wellbeing Center. They will oversee all hiring, training, and development of member services student employees. The Assistant Director is responsible for the creation and oversight of the member services budget, the review and development of policies impacting member services, and cultivating relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage as many students as possible with Rec Well while also pursuing opportunities to attract and retain more than 3,000 non-student members. The position is directly responsible for the day-to-day functionality, data reporting, and upkeep of the membership-based aspects of our CRM software, Innosoft Fusion. They will work closely with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.
Requirements
- Two years of full-time, professional experience in the recreation or related field.
- Experience supervising full or part time employees.
- Experience supporting budget management and financial operations.
- Experience working in a team and supporting colleagues.
- Demonstrated leadership, customer service, communication, and problem-solving skills.
Nice To Haves
- Four years of full-time, professional experience in collegiate recreation.
- Demonstrated ability to successfully lead, manage, and support full-time staff.
- Experience working with a departmental budget, including budget creation, management, and the development of revenue forecasts.
- Experience with business development.
- Experience utilizing Innosoft Fusion in a member services setting, including data input, member access, payment systems, and working with Fusion’s support team.
- Innosoft Fusion School, preferred
Responsibilities
- Provides leadership and direction regarding programmatic decisions, budgets, and logistics
- Prepares and analyzes statistical reports, evaluations, participation surveys, and program manuals
- Develops and audits the unit budget
- Facilitates the development of new programs and fosters relationships with existing student organizations
- Manages applicable software systems for program registration, sport management, and participation data
- Directly manages and supervises the student Rec Well Manager position, including budgeting for the role, training, and shift report analysis and follow-up.
Benefits
- In addition to salary, this position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
