Assistant Director of Resident Services

Services and Advocacy For•New York, NY

1d•$80,000 - $85,000•Onsite

About The Position

The Assistant Director of Resident Services supports the administration and daily operations of SAGE’s Resident Services Department, with primary oversight of Resident Coordinators across SAGE’s two housing sites. Working closely with the Director, SAGE Center Brooklyn at Stonewall House & Resident Services, this role ensures consistent, high-quality service delivery, compliance with required protocols, and readiness for funder site visits. The Assistant Director plays a dual role as supervisor and service provider, contributing subject matter expertise to program management, staff supervision, compliance, and community engagement. This position supports the strategic planning and ongoing development of SAGE’s housing programs, partnering with senior leadership to strengthen operations, expand housing initiatives, and improve outcomes for residents through inclusive and affirming services.

Requirements

Master’s degree in public administration, Social Work, Urban Planning or a related field preferred or 7+ years of experience working in shelter/ housing initiatives.
5+ years’ experience with Budget management, financial tracking and fiscal responsibility best practices.
Experience in quality assurance and program effectiveness with the ability to critically review case documentation, assess service plan implementation and use key performance indicators to drive continuous improvement.
Experience in direct management of two or more staff members.
Experience in public speaking and delivering engaging housing related presentations to a range of audiences, including but not limited to community groups, government agencies and prospective partners.
Ability to translate complex housing operations data into clear, compelling narratives, and can confidently respond to questions while highlighting the program’s mission, successes and areas for growth.
Experience with formally homeless populations
Strong written and verbal communication skills
Flexible and dependable, this is an in-person position 5 days a week, with some evening or occasional weekend hours.
Ability to work independently as well as a member of a team
Computer literate with knowledge of Microsoft office and ability to learn other pertinent software systems.
Willingness / ability to travel daily throughout NYC area and via public transportation
Familiarity with LGBTQ+ aging issues and cultural and linguistic competency in regards to age ability, sexuality, gender identity and expression, race, ethnicity, class and other characteristics that affect the lives of diverse older adults.

Nice To Haves

Familiarity with trauma-informed care and culturally responsive practice.
Experience with housing development or expansion projects.
Fluency in Spanish

Responsibilities

Oversee day- to – day operations of SAGE housing programs, ensuring efficiency and excellence in service delivery.
Monitor occupancy, leasing activities, and resident services to ensure alignment with program goals and overall performance targets.
Oversee the quality and consistency of resident services by regularly reviewing case notes, monitoring service plan implementation, and tracking KPI’s to ensure compliance, effectiveness, and alignment with program goals; provide feedback and guidance to staff to support continuous improvement and positive resident outcomes.
Develop and implement policies and procedures aligned with organizational standards and regulatory requirements.
Supervise housing staff, specifically resident coordinators.
Provide coaching, training, and performance evaluations to ensure high performing team.
Foster a culture of inclusion, respect and accountability
Ensure residents receive affirming, culturally competent services.
Effectively address resident concerns and demonstrate strong conflict resolution skills to support positive and respectful community living.
Promote community engagement through programs, events, and partnerships.
Ensure compliance with federal state, and local housing regulations (e.g., HUD, Fair Housing laws)
Maintain accurate records and prepare reports for internal and external stakeholders.
Assists with audits, inspections and funding requirements.
Support the expansion of SAGE’s housing portfolio, including new development projects.
Collaborate with leadership on long -term housing strategies and funding opportunities.
Build relationships with community partners, developers, and government agencies.
Assists in developing and managing program budgets
Monitor monthly budget performance, analyze variances, and implement corrective actions to ensure financial targets are met.
Prepare detailed financial forecasts and projections to support strategic planning and housing expansion efforts.
Ensure proper allocation and utilization of grant funding, subsidies and other funding sources in compliance with requirements.
Contribute to the growth and sustainability of programs by identifying and developing new funding opportunities, including government grants, private foundations, and corporate partnerships aligned with resident service needs.

Benefits

Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
Dental and Vision insurance with premium subsidies
A safe harbor 401(k) plan with a match from SAGE of up to 5%
Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
100% SAGE-paid family and medical leave for up to 12 weeks
Sabbatical leave for very tenured staff
100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
Medical and dependent care FSA and transit pre-tax benefits
An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
A really terrific team! An opportunity to help make a positive impact on SAGE staff and culture!
A chance to support the LGBTQ+ community and be a part of an organization doing vital work!