Director of Go-To-Market Operations (RapidScale)

Cox Communications • Raleigh, NC

32d • Hybrid

About The Position

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. We are seeking a strategic and execution-oriented Director of Go-To-Market Operations to elevate our go-to-market performance and accelerate growth. Reporting to the Senior Director of GTM Operations, this role serves as the connective tissue between strategy and execution across Sales, Marketing, Finance, Product, Customer Success, and Delivery. This leader will architect the systems, processes and insights that power our go-to-market strategy, ensuring our teams operate with precision and scale. The ideal candidate brings strong business judgment, analytical depth, and the ability to influence cross-functional teams in a complex, services-led environment.

Requirements

• Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field
• 5+ years’ experience in a management or leadership role
• Advanced experience with Salesforce and GTM tools.
• Demonstrated ability to build strong partnerships across Sales, Marketing, Customer Success, Finance and other cross-functional teams.

Nice To Haves

• Experience supporting a services-led or complex B2B GTM model.
• Experience in cloud computing, MSP, or technology environments.
• Strong financial and analytical acumen, including budgeting and ROI analysis.

Responsibilities

• GTM Planning, and Performance Build and maintain the company’s GTM operating model, ensuring clarity in roles, processes, handoffs, and performance expectations across all customer-facing teams.
• Partner with Finance to support the annual and quarterly GTM planning cycles, aligning revenue targets, resource allocation and strategic priorities across the GTM organization.
• Establish a unified GTM performance framework with KPIs, dashboards and scorecards that provide visibility into funnel health, forecast accuracy, and team effectiveness.
• GTM Operations Excellence Drive the ongoing development and expansion of the GTM management system to ensure consistent operating rhythm across all GTM teams.
• Partner closely with Sales Management to validate weekly forecasts and bookings data, ensuring accuracy, alignment, and timely reporting across the GTM organization.
• Build a cohesive GTM operations framework that standardizes processes, improves execution quality and strengthens alignment across the full customer lifecycle.
• Design, implement, and continuously improve end-to-end GTM processes across the customer lifecycle stages.
• Partner with cross-functional leaders to identify operational bottlenecks, design solutions, and implement improvements that enhance speed, quality and consistency.
• Develop and maintain GTM playbooks, process maps, and best practice guidelines that enable teams to execute with excellence and consistency.
• Data & Reporting Oversee governance of GTM data, metrics and definitions to ensure accuracy, alignment and trust across all reporting and analytics.
• In partnership with Finance, build and maintain a unified reporting infrastructure that provides clear visibility into pipeline health, funnel performance, customer lifecycle metrics and revenue outcomes.
• Champion a data driven culture by promoting transparency, accessibility and the use of insights to guide decision making across the GTM organization.
• Technology and Tools Oversee the GTM tech stack to ensure adoption, data integrity and ROI.
• Partner with IT and vendors to evaluate, implement and optimize new tools.
• Cross-Functional Leadership and Execution Serve as a trusted advisor to executive and functional leaders, providing data-driven recommendations and operational guidance.
• Lead complex, cross-functional initiatives by bringing structure, governance, and execution discipline.
• Drive alignment on definitions, processes, and handoffs across the customer lifecycle.
• Oversee third-party vendors and partners supporting GTM operations.
• People Leadership Lead, coach, and develop high-performing GTM Operations professionals.
• Set clear objectives, establish accountability, and foster a culture of continuous improvement, collaboration, and growth.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Director