Director of Global Service

NANOVERSE TECHNOLOGIES LTD • Beaverton, OR

13d • Onsite

About The Position

The Global Service Director will lead a team of Field Support and Technical Support Engineers, ensuring timely installation, maintenance, and repair of equipment across global sites. This role is responsible for service-related materials planning, global staging, and the strategic management of service inventory to meet contractual obligations and customer expectations. The ideal candidate will have a strong understanding of semiconductor manufacturing standards and practices, and a proven ability to deliver high-quality service in a fast-paced, customer-focused environment.

 A proactive and driven leader with strong organizational, prioritization, communication, and decision-making skills. You excel at solving complex problems and thrive in cross-functional environments. You’re hands-on, experienced in building and leading high-performing teams, and skilled at implementing scalable, efficient operational processes. This role requires a strategic thinker who can balance global service delivery with local execution, ensuring exceptional customer experiences across regions.

Requirements

• Bachelor’s degree in Engineering, Business, or a related field.
• Minimum of 5 years’ experience in a senior managerial role within a service organization.
• Proven experience in service materials planning across multiple domestic and international location
• Demonstrated success supporting High Volume Manufacturing (HVM) customers, including managing a 24/7 global support environment.
• Proficiency in ERP systems; experience with NetSuite FSM is preferred.
• Advanced user of Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
• Strong knowledge of quality improvement methodologies and lean manufacturing principles.
• Familiarity with ISO certification processes; prior experience preferred, with a solid understanding of ISO standards required.

Nice To Haves

• Preferred background in the semiconductor or electronics industry.

Responsibilities

• Lead day-to-day operations of the NVT Service team, including on-site and remote support, escalation management, spares inventory oversight, and employee development planning.
• Resolve customer support issues with urgency and quality, while fostering strong customer relationships.
• Guide the team in developing and tracking key process improvement metrics to drive service excellence.
• Develop and promote value-added customer support programs such as service contracts, extended warranties, and maintenance training packages.
• Direct and schedule global field and technical support staff to optimize system uptime and availability.
• Own global spare parts inventory planning, including procedures and master data management to support installations worldwide.
• Collaborate with internal teams to support the company’s SIOP (Sales, Inventory & Operations Planning) process, balancing field requirements with cost-effective service inventory management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director