Director of Fulfillment Operations

New Pig Corporation•Tipton, PA

45d

About The Position

As a senior leadership team member, the Director of Fulfillment provides leadership, vision and support for our fulfillment operations. This position directs and implements the operational strategy, business processes and systems for overall distribution operations across the United States.

Requirements

Bachelor's degree in Business, Materials Management, or Supply Chain Management, or equivalent combination of formal education and experience
10 years in increasingly responsible management roles in distribution, logistics, and/or supply chain management to include:
Significant experience with Warehouse Management software and coordination with IT on selection of new software and modifications
Experience in contract negotiations and managing key relationships to ensure competitive rates and quality service
Well-developed leadership and people management skills
Strong skills in the use of operations performance data, and other information resources for management analysis, evaluation, and decision-making, particularly in the areas of forecasting, budgeting and planning
Sound business judgment, grounded in quantitative, analytical, and problem-solving skills
Excellent organizational, time management, and project management skills
Excellent verbal and written communication skills
Proficiency with common business applications, including both spreadsheet and word processing software (i.e., Microsoft Excel, Word, etc.)
Strong work ethic, characterized by initiative, drive and goal orientation

Responsibilities

Leading and improving a high performing multi-site large package fulfillment operation that provides our customers with best-in-class service for cost, quality and delivery
Lead a team of empowered employees focused on creating a great customer experience that supports the New Pig culture of fun and excellence
Develop and execute New Pig's distribution strategy; evaluate and adjust strategy and plans as required to sustain high levels of customer satisfaction, cost efficiencies and to help grow New Pig's market position.
Effectively use financial statements, sales and activity reports, and other performance data to measure the cost of fulfillment, productivity and KPI's to determine areas for potential cost reduction and improvement
Communicate with Senior Management on short and long-term objectives. Provide and distribute regular information (reports, verbal communication, dashboards, etc.) to communicate operational results, trends, and costs. Forecast short- & long-term capacity of current facilities based on project growth. Create recommendations to meet growth objectives.
Develop a strong culture of Continuous Improvement and employee empowerment using Lean and Six Sigma principles to remove waste and ensure efficient use of assets and resources
Lead the management of a WMS to manage the receipt, storage and fulfillment of products through a multitude of shipping methods including parcel, LTL, TL and container freight
Oversee the management and maintenance of all warehouse assets such as forklifts, batteries, chargers, racking and dock areas to ensure a Safety-First culture and peak efficiency
Work with our international sourcing, procurement and inventory control teams to manage the receipt, flow and storage space requirements to support sales and growth objectives
Engage with Sales departments to understand and meet customer expectations
Provide recommendations to New Pig's subsidiaries to improve their fulfillment operations
Management of all shipping activities
Management of 3PL warehouse relationships via KPI's and financial performance. Based on current demand, recommend new domestic fulfillment locations (3PL, etc.).
Establish and manage quality systems and metrics to ensure order accuracy, on-time delivery and high levels of customer satisfaction
Establish and maintain constructive communications and relationships with third parties, such as suppliers, vendors and customers; use effective negotiation skills and resolve conflicts.
People management and development, including:
Assisting with recruiting and selection
Establishing and communicating performance standards and expectations to team members
Establishing and implementing operational objectives (short-term and long-term) and policies/procedures, in collaboration with respective direct reports
Monitor performance and provide feedback for continuous improvement
Promote a Safety-First culture to maintain compliance with all current safety policies, protocols and requirements. Ensure team is trained in the safe operation of automated equipment, vehicles, and in the proper conduct of their duties to reduce accidents, injuries and property damage.