Director of Freight Brokerage & Gateway Operations

Mohawk Global Logistics Corp•Boston, MA

About The Position

Mohawk Global is currently seeking a Regional Director for its Gateways Region covering the Boston, Edison, Atlanta and Chicago Branches. The Regional Director develops and fosters an innovative, solutions-oriented and adaptable work environment that promotes exceptional employee engagement and provides unmatched customer service across the Gateways Region. In addition to leading the growth, development and success of Mohawk’s international and gateway operations teams of the Gateways Region Branches, the Regional Manager be accountable to the initiatives and requirements of our centers of excellence. Mohawk’s centers of excellence include Customs Brokerage Operations Excellence, Sales and Marketing, Business Development, Technology and Process Compliance, Domestic Operations, People and Culture and Finance. Lastly, as a Regional Director overseeing several Branches the Regional Director must embrace and promote Mohawk’s core value of Enriching, Caring and Delivering for our Clients and Employees.

Requirements

10+ years of experience in international freight forwarding and customs brokerage
5+ years of experience in a management/supervisory role over multi-departmental operations of 20+ employees
Excellent interpersonal and communication skills, verbal and written
Experience overseeing Gateway operations
Possess an analytical ability to gather and summarize data for reports and correspondence
Has ability to motivate staff to achieve common goals. Possess and ability to maintain a cooperative work environment
Ability to maintain sound judgment and sensibility during stressful and demanding situations
Ability to view business impacting factors/decisions both holistically and strategically
Responsible, hardworking, self-starter
Ability to delegate, prioritize and balance staff workload
Ability to find solutions to various problems
Effective planning, assessing and executing abilities
Possess an ability to fairly evaluate and constructively promote staff progress and growth, through regular one-on-ones and performance evaluations.
Possess a commitment to mentor and provide career development support to your team

Nice To Haves

Bachelor’s degree in supply chain management, Logistics Transportation, Data Analytics, Business, Communications or other related field of study preferred

Responsibilities

Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development
Deliver clear expectations with regards to the role and direction of your teams (Import, Export) and instill a positive work environment that is challenging and engaging
Assist the sales team by identifying and developing prospective clients in the Gateways Region
Regularly nurture relationships with agents and suppliers
Establish Branch and Region goals and measure performance by tracking goals; streamline and continuous improvement on current procedures to create greater efficiencies
Ensure Mohawk import and export compliance with all regulatory government entities (US CBP, US Department of Commerce, TSA, FDA, and all OGAs)
Hold yourself and your Branches accountable for the initiatives, guidelines, compliance and goals of the centers of excellence as they apply to the Region and Branches
Define, implement and drive the Mohawk Corporate, Center of Excellence and Regional logistics initiatives and ensure adherence
Embrace, Comprehend and Focus Mohawk’s core values of Enriching, Caring and Delivering for Client’s and Employees
Provide oversight and support to gateway operations
Hold and document weekly 1:1 meetings with Direct Reports and Monthly with their Direct Reports focusing on their needs, challenges and career development
Provide ongoing training and guidance to staff in all areas of operations to enhance customer service capabilities and overall logistics knowledge