Director of Food and Beverage - Hilton Chicago

Hilton•Chicago, IL

5d•$170,000 - $190,000

About The Position

Hilton Chicago is seeking a dynamic leader to join their team as the Director of Food and Beverage. Located on South Michigan Avenue and overlooking Grant Park and Lake Michigan, the hotel has been meticulously redesigned and restored in a way that preserves the magnificence of its early 20th Century style while incorporating all of the 21st Century conveniences our guests expect. With 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and 3 food and beverage outlets, this opportunity is the next step to grow you career. The ideal candidate will be an innovative leader, able to build processes and procedures while providing mentorship to the team. Experience with bars, restaurants, and events, union team members, and change management along with 4-5 years of assistant or director level experience will round out our next Director of Food and Beverage. Come join us!

Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
Ability to walk, stand, and/or bend continuously to perform essential job functions.
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to access and accurately input information using a moderately complex computer system.

Nice To Haves

The ideal candidate will be an innovative leader, able to build processes and procedures while providing mentorship to the team.
Experience with bars, restaurants, and events, union team members, and change management along with 4-5 years of assistant or director level experience will round out our next Director of Food and Beverage.

Responsibilities

Plan and direct the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation.
Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments including all food and beverage outlets and banquets.
Monitor and, when necessary, develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result.
Implement effective controls of food, beverage and labor costs among all sub departments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.
Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotions. Maximize food and beverage department profitability.
Regularly review and evaluate the degree of customer satisfaction of the individual outlets, including banquet service, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
Investigate and resolve food quality and service complaints.
Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
Ensure compliance with all Hilton policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.
Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to Hilton policies and procedures.
Participate in the development of the annual budget; develop short and long term financial operating plans.
Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.
Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook.

Benefits

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs