Director of Food and Beverage - Embassy Suites Biltmore Phoenix

Hilton•Phoenix, AZ

About The Position

Embassy Suites by Hilton Phoenix Biltmore is seeking a Director of Food & Beverage who brings both creativity and intention to the guest experience. This role offers the opportunity to shape and evolve the hotel’s food and beverage program. As a key member of the leadership team, you’ll set the tone for service, build a strong and engaged team, and introduce thoughtful touches that elevate everyday moments. It’s an ideal opportunity for a leader who enjoys refining concepts, driving consistency, and making a visible impact across the operation.

Responsibilities

Provide overall leadership, direction, and accountability for all food and beverage operations, reporting to the General Manager and leading a team of outlet managers, chefs, bartenders, servers, and support staff across all hotel dining venues.
Develop and execute a strategic vision for the hotels F&B program, with a specific focus on expanding the F&B programing and service to maximize revenue potential and guest utilization.
Drive revenue growth across all outlets while maintaining or improving profitability through menu engineering, pricing strategy, labor optimization, and cost controls.
Accountable for F&B revenue targets, food and beverage cost percentages, labor cost ratios, guest satisfaction scores, and per-guest capture rates across all outlets.
Lead menu development in partnership with culinary leadership, ensuring seasonal innovation, local sourcing alignment, and consistency across all outlets.
Ensure a cohesive dining identity across the hotel — from dining at Taste to grab-and-go at The Market
Serve as the primary F&B contact during high-volume periods, special events, and VIP experiences.
Oversee daily operations of all F&B outlets plus poolside service, ensuring consistent quality, service standards, and operational readiness from open to close.
Ensure all outlets are appropriately staffed, trained, and equipped to deliver the expected guest experience during both peak and off-peak seasons.
Develop and maintain standard operating procedures for each outlet, adapting for seasonal menu changes, staffing fluctuations, and special event overlays.
Oversee food safety, sanitation, and health code compliance across all outlets and kitchen operations.
Lead all banquet, event, and private dining operations, from proposal and menu planning through execution and post-event follow-up.
Partner with sales and marketing teams to develop competitive banquet and event packages that drive group business revenue.
Ensure seamless coordination between F&B, front office, spa, and engineering departments during events.
Oversee event setup, service execution, and teardown to meet client expectations and brand standards.
Develop and manage F&B operating budgets across all outlets, including revenue forecasts, cost of goods, labor budgets, and capital expenditure requests.
Monitor and analyze financial performance weekly and monthly — including food cost, beverage cost, labor percentages, covers, average check, and revenue.
Implement inventory control systems, purchasing protocols, and waste reduction programs to maintain target cost percentages.
Negotiate vendor contracts, distributor agreements, and service partnerships.
Prepare and present financial reports, variance analyses, and strategic recommendations to the General Manager and ownership.
Identify and execute revenue-enhancing opportunities including expanded service hours, new menu concepts, retail F&B offerings, and seasonal programming.
Recruit, hire, train, and develop F&B leadership and hourly team members across all outlets.
Build a culture of hospitality, accountability, and continuous improvement within the F&B department.
Implement structured training programs for service standards, product knowledge, upselling techniques, and safety protocols.
Conduct regular performance evaluations and provide coaching and mentorship to develop future leaders within the department.
Manage labor scheduling to align with business volume while controlling overtime and maintaining service quality.
Monitor guest feedback, online reviews, and satisfaction data to identify trends and implement service improvements.
Maintain a visible, hands-on presence across all outlets during service periods.
Collaborate with marketing on F&B promotions, social media content, and guest communications.
Ensure compliance with all applicable federal, state, and local regulations including Arizona liquor licensing, health department standards, food safety codes, and OSHA requirements.
Maintain all food handler certifications, liquor service permits, and health inspection records.
Oversee responsible alcohol service training and compliance across all outlets.

Benefits

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 110 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs