Director of First Impression

LearningRx Milwaukee-Brookfield•Brookfield, WI

3d•$21 - $28

About The Position

LearningRx Brain Training Centers specialize in making kids and adults of all ages think faster, learn easier and perform better, through research-based programs that train the brain. At LearningRx, every client works one-on-one with their own brain trainer, doing fun, challenging mental exercises that strengthen the core skills the brain uses to think and learn. We call it brain training. Parents and kids call it life changing. Join our team of energetic and fun brain trainers and change lives for a living! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to LearningRx Corporate.

Requirements

Utilizes effective listening skills
Demonstrates effective communication skills, verbal (in person and phone) and written
Demonstrates techniques for communicating with difficult parents, students and/or staff
Communicates with parents honestly and with understanding
Ensures that clients/trainers that leave a message are contacted immediately
Provides reminder calls for appointments
Maintains contact with clients that need to set up an appointment
Follows up with clients that requested information to be sent
Maintains open communication with directors
Proficient at using email, micro soft Word, and Google Docs
Builds collaborative, trusting and credible relationships with center staff
Works cooperatively with other staff members and handles conflict situations appropriately
Displays a ‘servant’s attitude’ toward parents, students and trainers – ensuring that they feel comfortable and appreciated
Provides accurate information when conversing with parents/students
Is seen by parents and trainers as a helpful resource at the center
Is able to answer parent/student/staff questions and if needed, seeks the answer if unknown
Participates in professional growth activities
Educates self and uses this information to better job performance
Understands all client steps in a LearningRx program and makes sure they are followed accurately
Complies with center policies, procedures and goals
Prioritizes time effectively
Is punctual
Keeps accurate records and ensures record retention standards are met
Ensures that all paperwork/office supplies/forms are of sufficient supply
Works with the Center Director to identify specific goals and priorities for services
Adheres to the professional standards and guidelines written in the Operations Manual
Consults with the Center Director when necessary regarding problematic situations involving ethical concerns
Ensures are client information is kept confidential
Proficient in Excel

Responsibilities

Handling initial customer inquiries
Assisting with setting up client meetings
Greeting clients when they come in with their children for training sessions
Coordinating client communications with staff
Building positive relationships with potential clients, parents, students and center staff
Providing accurate information on the LearningRx programs
Managing time and resources
Managing Children’s Long Term Support (CLTS) documentation, billing, reporting and records retention
Managing the documentation and steps required for a seamless client process from initial call to graduation, to 12 month post training assessment
Maintaining an effective and efficient filing system
Maintaining and managing the student scheduling system
Adhering to the professional standards and guidelines written in the Operations Manual
Ensuring are client information is kept confidential