Receptionist - Director of First Impressions
About The Position
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Director of First Impressions Serve as the welcoming face and voice of the organization, creating a positive and professional first impression for all visitors and callers. Manage a multi-line phone system, efficiently routing incoming calls to the appropriate team members while maintaining excellent customer service. Provide front-office support by greeting guests, answering inquiries, and ensuring smooth day-to-day operations. This role offers a strong foundation for career growth, with opportunities to build communication, organizational, and administrative skills in a dynamic environment.
Requirements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Ability to read, interpret, and apply information from safety guidelines, operating procedures, and policy manuals
- Strong written and verbal communication skills, with the ability to interact professionally with employees, clients, and visitors
- Customer-focused mindset with a commitment to responsiveness, reliability, and follow-through on requests and responsibilities
- High School diploma or equivalent required
- Entry-level role with opportunities for growth and skill development
Nice To Haves
- Prior experience in a customer-facing, receptionist, or office support role preferred
Responsibilities
- Serve as the first point of contact by warmly welcoming visitors and directing them appropriately, ensuring a positive and professional office experience
- Manage a multi-line telephone system, efficiently screening and routing incoming calls to the appropriate personnel
- Maintain building security protocols by monitoring visitor access, issuing passes, and supporting appointment scheduling as needed
- Support office operations through ordering, receiving, and maintaining office supplies and equipment
- Receive, sort, and distribute incoming mail and packages in a timely manner
- Provide administrative support across departments, including preparing documents, maintaining records, coordinating appointments, and assembling materials or packages
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
- Our people are the foundation of First American’s success and that is the reason we put them first.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
