Director of Field Service & Innovation – North America

Prysmian Group•Highland Heights, KY

28d

About The Position

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector. We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. Make Your Mark at Prysmian Group - Join Us Team Overview and Job responsibilities In this important position, you will report directly to the Vice President of Research and Development for North America and lead a team of talented field service and innovation professionals. This position is crucial in driving innovation and overseeing the technical support and service provided to customers in the field.

Requirements

Engineering Bachelor’s Degree
10+ years of experience in Research & Development, field service, innovation, or related roles
Ability and willingness to travel, with 40-60% travel required at certain time periods
Previous experience in leading field service, innovation, or product development teams
Exceptional customer-facing skills, communication and stakeholder management skills
Demonstrated ability to align R&D efforts with overall business strategy and objectives

Nice To Haves

Master’s degree in a relevant scientific or technical field
Strong foundation in R&D processes and innovation management
Experience managing R&D budgets, timelines and resources
Proficiency in R&D methodologies (design thinking, agile, lean innovation)
Familiarity with relevant industry regulations and standards
Strong presentation skills for communicating progress, findings, and recommendations to senior leadership
Demonstrated ability to drive a culture of innovation within the organization
Business acumen
Strong knowledge of field service operations or product development
Deep knowledge of product development life cycles
Ability to collaborate with internal teams and external partners
Demonstrated proficiency in diagnosing and resolving complex technical issues

Responsibilities

Develop and implement the annual strategic plan in alignment with business units to promote and introduce new products and solutions to the market.
Monitor market trends and customer needs to identify and promote innovative solutions, enabling enhancements and innovation.
Coordinate field service activities to maximize resources and build connections with Prysmian customers, aiming to expand market share.
Promote regular product review meetings with customers to showcase Prysmian products and services, fostering medium and long-term relationships and demonstrating industry leadership in innovation.
Develop the annual marketing plan in collaboration with Marketing and business teams to consistently upgrade and update datasheets, catalogues, and media technical documentation, reflecting industry best practices.
Review designs for quotes/contracts to determine the best production allocation of products, considering plant capabilities and approvals.
Coordinate and lead in-depth testing and inspection plans with plants to ensure compliance with applicable standards and customer specifications, delivering reliable products and improving customer experience by reducing product failure return rates.
Create customized protocols and testing programs based on customer needs and requirements, if necessary.
Promote and expand customer approvals across Prysmian plants.
Attend and coordinate team attendance at factory acceptance tests with customers or third parties when required.
Benchmark and monitor competitor products and services in the market and industry.
Foster a sense of community among team members across various business units by coordinating group activities, sharing best practices, understanding project activities, and offering broader personal and career development opportunities.
Conduct and lead meetings with customers to review technical data and product performance.
Provide product and installation best practice recommendations to business teams and customers.
Organize and participate in trade shows as needed.
Participate and lead working groups in Standards Committees and Industry Associations such as ICEA, IEC, Cigree, NEMA, and others.
Host interdepartmental meetings and workshops with Sales, Engineering, Production, and Installation teams to refine scope and develop concepts into desirable solutions.
Develop and author technical papers and formal responses to customer inquiries.
Organize and conduct engineering seminars for customers to enhance their understanding of our products and services.