Director of Field Operations
About The Position
The Director of Field Operations serves as the right hand to the COO, leading all aspects of daily operations and field performance for Hoods Unlimited. This role bridges the gap between strategic leadership and frontline execution — ensuring our teams deliver top-tier service, complete every job on time, and operate at maximum profitability. This position is ideal for a driven, people-smart, and process-focused leader who knows how to build strong teams, enforce accountability, and create scalable systems. The Director of Field Operations will mentor the next generation of leaders, strengthen company culture, and ensure operational excellence across every crew and department.
Requirements
- Experience in operations management, preferably in a service-based or field operations environment.
- Proven track record of leading teams, driving performance, and improving operational metrics.
- Strong leadership and communication skills with the ability to motivate, coach, and hold others accountable.
- Experience developing and implementing training programs.
- Highly organized, detail-oriented, and process-driven.
- Comfortable managing multiple priorities in a fast-paced, dynamic environment.
Nice To Haves
- Knowledge of ServiceTrade, ADP, or similar systems is a plus.
- Flexible work from home options available.
Responsibilities
- Oversee daily operations across scheduling, customer service, warehouse, fleet, and field technician teams.
- Supervise Drew (Fleet & Assets) and ensure all company vehicles, equipment, and supplies are maintained, organized, and ready for use.
- Monitor field completion rates and revenue performance across 13+ crews — ensuring we consistently exceed the company’s 82% completion goal.
- Partner closely with the Director of Sales and Director of Finance to align operational performance with profitability goals.
- Identify and address operational inefficiencies, eliminate recurring technician issues, and ensure accountability across all field teams.
- Build backup lead technicians and structured crew pipelines to eliminate bottlenecks.
- Lead the hiring, onboarding, and training of all new technicians.
- Develop and oversee a structured Technician School of Business — a hands-on training and advancement program that builds skill, leadership, and company loyalty.
- Mentor, coach, and empower team members to grow into future Regional Managers as the company expands.
- Reinforce a high-performance, no-nonsense culture rooted in accountability, teamwork, and excellence.
- Understand internal management dynamics (“the politics”) and work with wisdom, tact, and leadership maturity.
- Oversee resolution of all customer complaints, callbacks, and service issues — ensuring full satisfaction and minimal rework.
- Work directly with the Client Services Manager to ensure communication, scheduling, and customer follow-ups are timely and professional.
- Ensure all field work meets or exceeds company standards, safety policies, and compliance requirements.
- Create and implement standard operating procedures (SOPs) for field operations, training, and fleet management.
- Monitor weekly and monthly operational metrics — including completion rates, revenue targets, and profitability.
- Collaborate with leadership to ensure each department operates efficiently and within budget.
- Drive continuous improvement initiatives that enhance efficiency, reduce waste, and improve technician performance.
Benefits
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
