Director - Field Operations

The Wendy's Company•Denver, CO

6d•$154,000 - $277,000•Hybrid

About The Position

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! The Director, Field Operations, leads a team of 5-8 Field Operations Managers in a defined geography responsible 12-15 franchise organizations that range in size from 6-75 units making up a portfolio of roughly 700 restaurants. The Director is personally responsible for the performance of assigned franchise entities in the territory, ensuring their teams are conducting restaurant visits and quarterly business reviews to assess performance against the Model of Excellence and assess capability for Growth Readiness. The Director trains and develops the team to conduct Wendy’s Done Right Visits at assigned restaurants, driving the adoption of One Best Way to operate. The Director is a franchisee profitability and operations expert spending their time at the entity level to enhance franchise profitability while the team focuses on restaurant operations and four-wall EBITDA growth. Consistently demonstrate Wendy’s values and leadership behaviors to build positive business relationships with key partners including field leadership teams, Franchise Owner/Operators, QA partners, marketing, and other functional partners to drive the primary goal of sales & profit growth, new restaurant growth, and an excellent customer experience.

Requirements

Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations
Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey high-quality, timely decisions
Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders
Build strong relationships with teams across the organization to better establish strong lines of communication and inspires trust
Strong organizational skills, with the ability to balance relevant priorities
Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals
Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership
High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions
Strong strategic thinking capabilities and ability to lead growth and change initiatives

Nice To Haves

Bachelor's degree in operations, Business Markets, and Management, Finance, Supply Chain or related field

Responsibilities

Operations Performance Ownership Provides leadership to Franchisee community, recommending approaches to improve financial health of the organization; uses data and analytics from functional partners and Wendy’s Done Right Assessments to guide their decision-making, problem-solving and time allocation to drive franchisee performance against the Model of Excellence scorecard
Leads and motivates team of Field Operations Managers to drive customer centric culture that improves Operations and achieves annual targets; includes restaurant visits frequency according to performance and conducting twice annual Wendy’s Done Right Visits in assigned restaurants
Accountable to positively influence and drive solutions with Franchisees to align and maintain core systems with operational standards, improve customer satisfaction, increase SRS and Digital sales growth, customer counts growth, food safety, capital re-investment, remodeling and new restaurant development targets
Provides leadership considerations with assigned Franchisee’s on development sites in partnership with Development team and completing FZ assessments
Entity Level Profitability Works directly with Franchisees to grow their enterprise profitability by leveraging Margin Sprint initiatives; maximizes P&L control and implementing Wendy’s recommended systems & tools across their entity restaurants
Leverages Model of Excellence Scorecard for P&L benchmarking to set goals and practices to improve the entity’s financial health. Follows up consistently with Franchisee to ensure those recommendations are implemented accordingly
Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals
Conducts Quarterly Business Reviews and Growth Readiness Assessments across an assigned group of franchisee entities that own between 5 and 75 restaurants. The quarterly reviews include goal setting requiring follow up by the Director to ensure entities progress to operating Model Restaurants while curating an organization that is consistently growth ready
Effectively utilizes restaurant services, finance, strategic partnerships, peers and support functions to develop EBITDA optimizing strategies to achieve industry leading ROI for franchisees
Lead the Team Manage and develop direct reports: Field Operations Managers
Partner effectively with restaurant support functions as needed
Work cross-functionally to develop and grow assigned Franchisees within the people aspect of the business
Supports VP- Field Operations in developing high performing teams through active leadership, coaching and role modeling leadership competencies
DMA Management Leads strategic franchise and DMA planning to drive market growth and performance, brand ranking and growth through operations, local marketing plans, new restaurants, Image Activation and enhanced facilities
Fosters a culture focused on high performance, exceptional service, and accountability
Strategic Partner to DMA Leadership team(s) and ensures succession plans are in place; partners with DMM to provide Local Marketing guidance