Director of Facilities

SmartBank•Brentwood, CA

19d

About The Position

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. With a strong foundation and a growing footprint, SmartBank delivers high‑touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people‑first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high‑performing financial institution trusted by the communities it serves.

Requirements

Bachelor’s degree in Facilities Management, Facilities Engineering, or a related field preferred; relevant experience may be considered in lieu of a degree.
Prior project management experience, preferably within a banking or financial services environment, or an equivalent combination of education and experience.
Excellent customer service skills.
Strong written and oral communication skills.
Strong negotiation skills
Strong planning and organizational skills
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Detail oriented and ability to function in a team environment.
Routinely partners with retail, branch operations, IT, security, legal, finance and brand/marketing on projects.
Ability to see projects and goals to completion
Strong supervisory skills.
Demonstrates ability to function in a team environment.
High level of integrity.
Able to maintain regular and predictable attendance.
Willing to accept new ideas and methods and be agreeable to change.
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook).
Able to routinely stand, sit, bend and stoop.
Occasionally lift or carry loads up to 40 pounds.
Ability to stand for long periods of time as needed
Frequently and regularly required movements using wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare inspect documents or products and operate machinery.
Ability to hear average or normal conversations and receive ordinary information.
Ability to travel frequently.

Responsibilities

Champions and upholds the Bank’s Core Values and Core Purpose, ensuring alignment across facilities, real estate, and property management operations.
Embodies and promotes the Bank’s operating philosophy by acting with professionalism, sound judgment, and strategic insight in all interactions and decisions.
Provides enterprise leadership for facilities, real estate, and property management across the Bank’s footprint, supporting operational excellence, growth, and long‑term strategy.
Develops, implements, and oversees a comprehensive facilities and property management program, including preventative maintenance, lifecycle planning, and capital improvement strategies.
Conducts and documents regular inspections of all facilities and properties, ensuring assets are maintained to banking, regulatory, and brand standards.
Ensures compliance with all applicable health, safety, environmental, and building regulations, as well as industry and banking standards.
Assists in preparation and filing of regulatory approvals related to branch/office openings, closures and/or relocations.
Directs space planning and utilization strategies to maximize efficiency, support workforce needs, and optimize real estate investments.
Oversees maintenance, repair, and central services operations, including janitorial, utilities, waste management, parking, and building systems, ensuring reliability and cost efficiency.
Manages facility renovations, refurbishments, and capital projects, coordinating with internal stakeholders, vendors, architects, and contractors.
Leads and coordinates office relocations, expansions, consolidations, and intra/inter‑office moves, minimizing business disruption and ensuring continuity of operations.
Serves as the primary point of escalation for facility‑related issues, providing timely resolution and a high level of service to internal stakeholders.
Oversee the Bank’s real estate portfolio, including owned and leased properties, with accountability for performance, cost management, and risk mitigation.
Negotiates, administers, and renews leases for Bank‑leased properties, ensuring favorable terms and alignment with strategic and financial objectives.
Negotiates and manages leases with tenants occupying Bank-owned properties, maximizing asset value and ensuring compliance with lease terms.
Partners with Marketing and Brand leadership to ensure consistent branding and facility standards, particularly for new locations and offices acquired through mergers and acquisitions.
Supports merger and acquisition activities by leading facilities and real estate due diligence, integration planning, and post-acquisition transitions.
Develops and manages operating and capital budgets for facilities and real estate, ensuring fiscal discipline, transparency, and return on investment.
Leads vendor selection, contract negotiations, and performance management, ensuring service quality, compliance, and cost effectiveness.
Provides executive‑level reporting and insights on facilities condition, real estate performance, risk exposure, and strategic opportunities.