Director of Facilities

Hollywood Casino Aurora • Aurora, IL

3h • $95,000 - $110,000

About The Position

The Director of Facilities is responsible for leading all facilities and maintenance operations in support of a premier casino and hospitality environment. This role ensures the property is safe, compliant, visually appealing, and fully operational to enhance the guest experience and support 24/7 gaming and hospitality operations. The Director oversees preventive maintenance, capital projects, life-safety systems, and vendor partnerships while collaborating closely with Casino Operations, Hotel, Food & Beverage, and Security leadership to minimize downtime and maintain seamless operations.
Responsible for directing the overall operations and staff of the Facilities department who oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.
Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc.
Develops, implements and monitors preventive maintenance programs in conjunction with maintenance staff.
Oversees all sanitation processes and procedures including rodent and pest control.
Acts as a liaison between Architects, Designers, Subcontractors, building officials and Executive Management on internal engineering projects.
Inspects completed work for conformance to blueprints, specifications and quality standards.
Directs landscaping activities as required.
Develops plans to meet and serve expanding facility needs.
Responsible for aspects of OSHA compliance at the facility.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Confers regularly with management and corporate quality control personnel to resolve maintenance problems and to recommend measures to improve operations and conditions of machines and equipment.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor's degree (B.A./B.S.) in electrical or mechanical engineering (or related field) from four year college or university; five to ten years related experience and/or training; or equivalent combination of education and experience. Prior leadership experience required.
• Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Must be well organized and have strong communication skills.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must be able to read and interpret plans and specifications.
• Ability to think critically and apply outcomes as necessary.

Nice To Haves

• trade license is preferred.

Responsibilities

• Lead facilities and maintenance operations.
• Ensure property is safe, compliant, visually appealing, and fully operational.
• Oversee preventive maintenance, capital projects, and life-safety systems.
• Manage vendor partnerships.
• Collaborate with other departments to minimize downtime.
• Direct the Facilities department staff.
• Oversee installation, maintenance, and repair of HVAC, electrical, and plumbing systems.
• Develop and manage operational goals.
• Monitor performance and profit objectives.
• Ensure effective scheduling while maintaining labor costs.
• Prepare, monitor, and adhere to budgets.
• Report budget concerns to Executive Management / GM.
• Conduct daily property inspections.
• Schedule repair, maintenance, and installation of equipment.
• Work with vendors for cost-effective solutions.
• Develop and monitor preventive maintenance programs.
• Oversee sanitation processes and pest control.
• Act as a liaison between stakeholders on engineering projects.
• Inspect completed work for compliance.
• Direct landscaping activities.
• Develop plans for expanding facility needs.
• Ensure OSHA compliance.
• Promote superior customer service.
• Resolve maintenance problems.
• Ensure regulatory compliance.
• Maintain confidentiality.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees