Director of Facilities Operations

The Woodruff Arts Center • New Haven, CT

46d

About The Position

The Director, Facilities Operations is responsible for providing non-mechanical service needs across the Arts Center and its two satellite campuses. The scope of facilities operations includes managing contracted services with housekeeping, waste management, groundskeeping, among others. It manages staff responsible for mail operations, lighting, and other light general maintenance. Whilst a separate Engineering team manages all of the building mechanical systems, there is close collaboration between the two separate Engineering and Facilities teams to ensure that the campus is safe, professionally serviced, and comfortable for staff and patrons.

Requirements

• Strong attention to detail and organizational skills.
• Ability to read and interpret architectural and mechanical drawings.
• Be flexible with your schedule. This shows adaptability and openness to adjusting plans when needed.
• Demonstrate excellent leadership abilities.
• Bachelor’s degree in Facilities Management or equivalent experience in lieu of Degree.
• Minimum of 5 years of experience in building and grounds management.
• Ability to write reports, business correspondence and procedures.
• Ability to effectively present information and respond to questions from staff and patrons.
• Ability to develop and maintain departmental budgets.
• Ability to present financial information in report format.
• Must be able to walk the large campus property throughout the business day.
• Must be able to lift up to 50 pounds at times.

Responsibilities

• Provide strategic leadership and oversight for campus-wide Facilities Shared Services, including development, implementation, and continuous improvement of Service Level Agreements (SLAs) that support operational excellence.
• Direct all outsourced facilities service contracts—including housekeeping, grounds and landscape maintenance, waste management, and recycling—to ensure service delivery meets or exceeds established performance standards; lead regular vendor performance reviews and contract assessments.
• Oversee campus-wide mail services, shipping/receiving operations, and associated logistics to ensure timely and efficient distribution processes.
• Lead the maintenance and lifecycle management of campus lighting systems, including interior and exterior infrastructure.
• Oversee maintenance, compliance, and permitting processes for all campus-owned vehicles.
• Direct general facilities maintenance activities, including painting, repairs, and light construction; maintain and update the preferred contractor and vendor lists.
• Ensure the proper functioning, safety, and compliance of all building envelope elements, including doors, windows, glass, and related hardware and mechanisms.
• Serve as a strategic advisor on office and workspace planning, partnering with campus leaders to optimize space utilization and support organizational goals.
• Collaborate with Arts Partners on specialized facility build-outs, renovations, and improvements, from planning through execution.
• Partner with the Special Events team to ensure seamless logistical support for major rental and campus events.
• Lead procurement and lifecycle management of office furniture, fixtures, and equipment, ensuring alignment with campus standards and budget objectives.
• Lead the Shared Services Facilities Cost Center, including budget development, forecasting, and financial stewardship.
• Ensure all facilities-related contracts and agreements are current, compliant, and optimized to support campus needs.
• Represent Facilities in cross-departmental coordination meetings involving Engineering, Security, IT, and other key stakeholders.
• Provide leadership, supervision, and performance management for Facilities staff; ensure effective communication and alignment with Arts Partners and campus departments.
• Deliver periodic strategic reports to the Leadership Council, including SLA performance metrics, operational updates, and improvement initiatives.

Benefits

• Health Insurance
• Life and AD&D
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Flexible Spending Account
• Employee Assistance Plan
• 403b (with employer match!)
• Financial Wellness Program
• Public Service Loan Forgiveness Program
• Paid Time Off
• Paid Holidays (including your birthday!)
• Discounts and complimentary offers to visit the High Museum, Alliance Theatre and Atlanta Symphony Orchestra.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees