Director of Executive Technology Services

The Hartford•Hartford, CT

9d•Onsite

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Director of Executive Technology Services Position Summary We are seeking a dynamic and highly skilled Director of Executive Technology Services to lead a specialized team dedicated to providing 24/7 support to our C-Suite executives in both onsite and remote settings . This individual will operate with a customer-centric mindset, while influencing executive decision-making through clear, data-driven insights . They will serve as a trusted advisor to the C-Suite, providing strategic counsel on technology trends, risks, and opportunities . They will be responsible for delivering white-glove technology services, ensuring seamless operation of all executive-facing technology and rapid issue resolution . Key Responsibilities A bility to identify and adapt to executive personas, leveraging deep insights into leadership styles and priorities to tailor support strategies; adept at utilizing modern productivity tools and AI-driven solutions to streamline workflows, enhance decision-making, and maximize executive efficiency.

Requirements

Bachelor’s degree in Information Technology , Computer Science, or a related field; advanced degree preferred.
10+ years of experience in IT support or technology services at a large company with global presence , inclusive of demonstrated success at building a high-performing team
Proven experience supporting senior executives or high-profile clients in a fast-paced environment.
Strong technical knowledge across devices, networking, AV systems, and enterprise collaboration tools.
Exceptional interpersonal and communication skills, with a customer- centric mindset.
Ability to lead under pressure, manage competing priorities, and maintain confidentiality.
Willingness to work flexible hours , travel as needed (up to 10%) and be on-call as needed.
Candidates must be authorized to work in the US without company sponsorship.
The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Nice To Haves

Experience with executive-level support in a global or matrixed organizatio n working directly with Boards, investor relations, and executive communications .
Familiarity with ITIL or other service management frameworks.
Certifications such as PMP, ITIL, or relevant technical credentials.

Responsibilities

Define and execute the strategic vision for executive technology services, aligning with enterprise IT and business objectives
Lead innovative initiatives to enhance executive productivity and digital experience.
Establish and track key performance indicators (KPIs) and OKRs (Objectives & Key Results) to measure service quality, executive satisfaction, and operational efficiency.
Foster a culture of excellence and continuous improvement.
Mentor and develop team members, ensuring succession planning and career growth
Ensure compliance with corporate security policies and regulatory requirements.
Partner with cybersecurity teams to mitigate risks in executive environments.
Oversee the setup, maintenance, and optimization of executive devices, secure network access, video conferencing systems, and printing solutions, inclusive of onboarding and offboarding executive employees
Provide o n-call support during off-hours and travel as needed to support executives in various locations.
Oversee the setup, maintenance, and optimization of event support during executive meetings and smaller meetings held within the Executive Suite or the Board of Directors .
Communicate technical information clearly and effectively to non-technical stakeholders while upholding the upmost confidentiality.