Director, Technology Services

Finalsite • Glastonbury, CT

15h • Remote

About The Position

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com . VISION Finalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE The Director, Technology Services is a senior leader within Finalsite’s Professional Services organization, responsible for delivering data and system integration services during client onboarding to Finalsite. In this role, you will partner with the leader of project management to deliver an excellent overall client implementation experience, and you will directly own and define the portion of the technical implementation experience covering complex data and system integrations. You must be adept at explaining complex subjects to non-technical clients and be able to lead them through change successfully. You will be seen as a thought leader in the data and system integration space at Finalsite, providing input to the product and sales teams, and partnering with the support team to deliver a delightful client experience before, during and after implementation.

Requirements

• 5–10 years of experience in Professional Services, Implementations, or Technical Delivery within a SaaS or EdTech environment
• Proven experience leading large-scale implementations and integrations for enterprise or mid-market clients
• Strong understanding of system integrations, data migration, APIs, and SaaS architectures
• Demonstrated success leading and scaling high-performing teams
• Excellent communication and client management skills. This is a client facing role.
• Exceptional cross-functional collaboration and stakeholder management skills

Nice To Haves

• Experience with global or distributed teams
• Familiarity with CRM, SIS, CMS, and enrollment or communications platforms
• Background in change management and process transformation

Responsibilities

• Implementation Excellence Define Finalsite’s implementation methodology for data and system integrations, with a focus on consistency, quality, continuous improvement, and client experience. Build repeatable processes that scale Define KPIs for data and system integration work, such as billable utilization, time to value, etc.
• Technical Acumen Achieve a deep understanding of Finalsite products and EdTech Industry 3rd party systems and APIs (SIS, CRM, LMS, data feeds, APIs ) Experience in data ETL and scripting languages, SQL, Python, SFTP, XSL Knowledge of CMS, website development and data requirements.
• Cross-Functional Leadership Work with sales leaders to ensure that sales is trained, enabled, and able to explain the implementation process for data and systems integration, with a specific goal to set accurate client expectations. Create documentation and process to allow seamless the transition of clients to CSMs and Support, enabling those teams to handle the vast majority of data and system integration requests and issues. Partner with Product and Engineering to design product features, APIs and automation to both improve the client experience and Client Success team efficiency
• Leadership Lead, mentor, and develop technical services staff Serve as a member of the professional services leadership team, reporting to the VP of Professional Services. Contribute to overall PS team strategy and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed