Director of Event Operations

AccorHotel•San Francisco, CA

59d•$100,000 - $125,000

About The Position

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Director, Event Operations, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function. What you will be doing: Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Direct and manage all activity related to the Banquet department, ensuring all service standards are followed Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery Coach and train the Banquet leadership team in all aspects of the department Follow the annual budget and administer it in a fiscally responsible manner Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded Respond to guest concerns and react quickly and professionally Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required Attend pre-conference meetings with clients to confirm all relevant details are communicated Balance operational, administrative and Colleague needs Conduct regularly scheduled departmental meetings Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned

Requirements

Previous leadership experience in food and beverage required
Computer literate in Microsoft Window applications required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to provide proof of eligibility to work in the United States

Nice To Haves

University/College degree in a related discipline preferred

Responsibilities

Consistently offer professional, friendly and engaging service
Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
Coach and train the Banquet leadership team in all aspects of the department
Follow the annual budget and administer it in a fiscally responsible manner
Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
Respond to guest concerns and react quickly and professionally
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
Attend pre-conference meetings with clients to confirm all relevant details are communicated
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Benefits

Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH

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