Director of Event Services

Legends Global•Philadelphia, PA

About The Position

Under the direction of the Assistant General Manager, the Director of Events leads the strategic planning, budget management, and successful execution of venue events. Leads and mentors event management team members, provides direction, and fosters a collaborative environment to execute events flawlessly. Evaluates event success by producing reports, analyzing key metrics, and identifying areas for future improvement.

Requirements

B.S. in Event Management, Sports Management, Hotel Management, or related field
5-8 years of Event Management experience in a Convention Center or related venue
Strategic Event Planning
Leadership & Management
Vendor & Stakeholder Management
Negotiation Skills
Cross-Functional Collaboration
Execution & Operations Management
Soft & Interpersonal
Ability to travel required
working knowledge of event booking and scheduling software and spreadsheet software, proficient in Microsoft Word, Excel, and PowerPoint

Nice To Haves

3+ years of leadership experience desired

Responsibilities

Leads and manages the event management team's coordinated activities for the venue event.
Research, review and recommend equipment, materials and supplies required in event services and planning.
Manages and coordinates outside service needs with food and beverage contractors, decorators, and other vendors.
Coordinate with the marketing department on all media entry into the building before, during, or immediately following events.
Prepares Event Services departmental and estimated revenues.
Represent venue core values and behaviors intended to illustrate positive public relations with patrons and internal staff.
Work extended/irregular hours, including nights, weekends, and holidays, as needed.
Prepares schedules and assigns events to the event managers' team.
Meet with potential clients, advise on the facility requirements, and negotiate sales of additional services.
Work with internal service partners to provide quality service to customers.
Serves as liaison for all facility clients to ensure the highest level of customer service for all external service providers.
Represents the facility at tradeshows, community events, and industry meetings.
Manage meetings, tradeshows, conventions, and conferences contracted at the facility.
Prepares annual budget for department.
Prepare reports on monthly events for submission to the General Manager and Board of Directors.
Develop policies and procedures for the Event Services Department and monitor compliance.
Establish new standards of customer service by working with departments in the facility.
Manages and leads Event Managers and Event Coordinators in the Event Services Department.
Carries out supervisory responsibilities in accordance with company policies and applicable laws.
In partnership with Human Resources, interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards; disciplines employees in conjunction with Human Resources; addresses complaints and resolves problems.