Assistant Director of Event Services

Crescent Careers•Horseshoe Bay, TX

3d•Onsite

About The Position

Assistant Director of Event Services | Horseshoe Bay Resort Location: Horseshoe Bay, TX (Executive Sales & Events Office) Employment Type: Full-Time, Leadership Architect of Extraordinary Moments ð¥ The lake life is calling! At Horseshoe Bay Resort , we don't just host meetings and weddings; we craft legendary experiences on a 17,000-acre canvas. We are seeking a high-caliber, dynamic Assistant Director of Event Services to lead our planning team and ensure every corporate retreat, social gala, and member event is executed with 4-Diamond precision. If you are a strategic leader with a passion for "The Big Picture," a knack for revenue optimization, and the ability to inspire a team of Conference Service Managers, your career pinnacle awaits in the heart of the Texas Hill Country. Your Impact: Strategy, Coordination & Leadership You will be the bridge between our clients' visions and the resort’s operational excellence, managing the entire event lifecycle from tasting to final billing.

Requirements

The Experience: 5+ years of Hotel/Resort Management experience is highly recommended. You should have a proven track record of managing complex events and leading teams.
The Education: Bachelor’s or Associate Degree with an emphasis in Hospitality preferred (or equivalent experience).
Technical Mastery: Proficiency in Microsoft Office is a must; experience with Delphi is highly preferred. Typing speed of 40+ WPM.
Communication: Superb verbal and written skills. You are as comfortable presenting to a boardroom as you are coordinating with the back-of-house team.
The Look: A polished, professional appearance that sets the standard for the Event Services department.
Physical & Mental Agility: Ability to walk the resort grounds and ascend/descend stairs as part of your daily routine. Must have the stamina for high-level interaction and a deep "Sense of TEAM."

Responsibilities

Strategic Planning: Lead the facilitation of corporate, social, and member events, ensuring absolute customer satisfaction while maximizing resort revenue.
Operational Command: Coordinate group activities across all departments—from Culinary and Banquets to Recreation and Security—to ensure a unified, flawless execution.
Client Experience: Lead pre-function activities, including site tours, menu tastings, and the creation of detailed Banquet Event Orders (BEOs) and floor diagrams.
Team Leadership: Supervise and mentor Conference Service Managers (CSMs) and Administrative staff. You’ll be responsible for professional development, performance reviews, and succession planning.
Financial Stewardship: Manage department budgets, assist with marketing plans, monitor weekly payroll (Time Saver Reports), and oversee accurate event billing.
Creative Innovation: Stay ahead of luxury industry trends to bring fresh, innovative ideas to the resort’s event offerings.
Poise Under Pressure: Maintain professional composure in high-stress, fast-paced situations, effectively managing last-minute changes with concise communication.

Benefits

Live Where You Work: Subsidized associate housing and shuttle service available.
Play Where You Work: Golf and Amenity Privileges (Come experience the 7,000 acres you help manage!).
Financial Wins: Competitive leadership pay, weekly meal subsidies, and retail/dining discounts.
Travel Benefits: Deeply discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.
Growth: Leadership development and career pathways within the global Crescent Hotels & Resorts network.
Health & Wellness: Medical, Dental, and Vision insurance plans.
Financial Future: 401k plan with employer match.
Total Protection: Short/Long-term Disability, Major Illness, and Accident insurance.
Peace of Mind: Access to the Associate Relief Fund.

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