Director of Event Operations - Island H2O Water Park

NDM Hospitality Services

4d•Onsite

About The Position

Following the success of Island Nights Live Edition featuring Quavo, the park is expanding its nighttime programming to include additional large-scale live event experiences featuring well-known talent. This position will play a key leadership role in scaling these initiatives, ensuring operational readiness, exceptional guest experiences, and safe, successful execution of high-profile events. JOB SUMMARY: Responsible for the overarching operational strategy of after-hours events with shared oversight (Director of Operations) of the following departments: Aquatics and Slide Operations; Admissions and Guest Service; Security; Live Entertainment including concerts, shows, recreation; Parking; and Risk Management /First Aid/Safety.

Requirements

Minimum five (5) years of Events / Operations management experience; preferably in a live entertainment venue.
A BA/BS degree in Business Management or related discipline preferred.
Demonstrated ability to accomplish goals through motivation and delegation, as well as through established systems.
Ability to evaluate processes and procedures and recommend efficiencies and process improvements.
Demonstrated ability to take initiative and execute to accomplish strategic objectives.
Outstanding skills in organization, budget control, and guest service.
Excellent motivational, leadership and team-building skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint. Experience with point of sale, inventory systems, scheduling, budgeting, forecasting a must.
Must be able to work varied shifts, including nights, holidays and weekends.
Professional appearance is essential.

Responsibilities

Development and implementation of operating policies and standards affecting departments within the Operations Division with specific focus on after-hours (nighttime) events.
Oversee all aspects of special event operations, including staff hiring/auditions and training, event set-up, and tear down.
Provide hands-on coaching and training to ensure exceptional guest experience and activation delivery.
Full P & L management of nighttime events and optimization of strategy for enhancing financials / overall experience of events
Effectively drive ancillary revenue / in-park spend through collaborative strategies in coordination with the commercial (F & B/Retail team); specific to after-hours events.
Devise strategic partnership program to include scalable activations in coordination with commercial vendors to enhance guest experience and drive additional revenue.
Serve as Manager on Duty for all nighttime events, to include responding to guest needs/concerns, staff needs/concerns, manage general liabilities within the park and complete supporting documentation as required. MOD also has direct oversight of commercial lines of the business as well (F & B/Retail) while acting in this capacity.
Work Closely with the Entertainment group to ensure proper execution / facilitation of talent
Work closely with outside promoters / in house marketing team to promote the event
Work closely with Human Resources to ensure appropriate staffing levels and management for after-hours events to include scheduling, payroll review and approvals.
Ensure compliance with all applicable federal, state and local laws and standards in all areas of responsibility.
Work closely with Water Park GM on ensuring all necessary insurance is in place for special events
Maintain all required water safety certifications and maintain a water safety program meeting the highest industry safety standards
Research, analyze and monitor projects to ensure adoption of best practices.
Other duties as assigned.