Director of Enterprise Technology Program Management

Northwest Bancorp, Inc.•Bellevue, PA

59d

About The Position

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation. The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services.

Requirements

Bachelor's Degree Technology, Business, or a related field
Master's Degree Technology, Business, or a related field
6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector.
6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems.
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Responsibilities

Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives.
Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements.
Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies
Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution.
Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives
Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation.
Lead change management efforts, ensuring smooth adoption of new technologies across the organization.
Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience.
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency