Director of Employee Relations (Hybrid)

SPS-North America • Los Angeles, CA

9h • $120,000 - $140,000 • Hybrid

About The Position

The Director of Employee Relations is responsible for leading SPS’s Employee Relations strategy and execution across multiple states. This role ensures compliance with federal, state, and local employment laws, provides expert guidance on workplace matters, and partners with leadership to foster a fair, respectful, and compliant work environment. This position requires expertise supporting both frontline/operational employees and corporate staff, along with experience leading a small team. This is a hybrid role, with the position based in either the Los Angeles or San Jose, CA area. Some in-office presence will be required based on business needs.

Requirements

• Minimum of 5 years of progressive experience in Employee Relations within mid-sized to large, multi-state organizations (fast-growing environments preferred).
• Strong working knowledge of employment laws across multiple states, including but not limited to CA, OR, WA, NV, NY, TX, and IL.
• Demonstrated expertise in conducting workplace investigations and managing compliance matters.
• Experience supporting both hourly/frontline and corporate workforces.
• Technical proficiency with Microsoft Office Suite and HRIS systems.
• Excellent written and verbal communication skills.
• Ability to remain calm, professional, and solution-focused in high-stress situations.

Nice To Haves

• Prior experience in retail, hospitality, facilities management, or service-based industries is a plus.
• Results-oriented with exceptional organizational and problem-solving abilities.
• Ability to work independently while also serving as a collaborative partner to leadership.
• High level of integrity, discretion, and professionalism.
• Deep understanding of HR principles, labor/EEO laws, fair pay practices, and state-specific regulations.
• Strong business acumen with the ability to balance risk mitigation and operational practicality.

Responsibilities

• Provide expert guidance and oversight on employee relations matters, including investigations, corrective actions, performance management, and terminations.
• Lead and develop ER/HR team members handling day-to-day employee relations issues.
• Exercise sound judgment, discretion, and independent decision-making in sensitive and high-impact matters.
• Serve as a trusted advisor to leadership on complex workforce concerns.
• Conduct and oversee thorough, compliant workplace investigations.
• Ensure adherence to federal, state, and local employment laws across a multi-state workforce (including CA and other key jurisdictions).
• Prepare the organization for employment-related matters such as claims, agency inquiries, and litigation in partnership with counsel.
• Mitigate risk through proactive guidance and strong documentation practices.
• Develop, review, and maintain employment policies and practices aligned with legal standards and operational best practices.
• Deliver training and guidance to leadership teams on policy interpretation and compliance expectations.
• Partner with the Benefits Manager to support SPS’s Injury and Illness Prevention Program.
• Support and advise on Diversity & Inclusion initiatives and best practices.
• Oversee pre-employment background check processes and ensure full compliance with applicable federal and state regulations.
• Act as an advisor across Compensation, Benefits, Talent Acquisition, Health & Safety, and broader HR programs.
• Partner with business leaders to align ER strategy with company growth and operational goals.

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed