Director of eCommerce

Otter Products, LLC • Fort Collins, CO

1d • Hybrid

About The Position

Otter Products is hiring for a Director of eCommerce to join our team! If you are local, this role will be hybrid from our Fort Collins, CO headquarters. If you are not local, you can work fully remote anywhere in the United States.
In this role, you will be responsible for the strategic direction and management of our ecommerce site(s) and accountable for delivering revenue and profitability targets. The ability to develop and grow strong relationships with the product category leadership and other key stakeholders is critical. In addition to developing and executing the strategy for Otterbox.com, this role will be responsible for activities such as forecasting, budget management, and gap closure.
At Otter Products, we protect what’s important. From our founder’s garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation and sense of purpose. Through our industry-leading brands – OtterBox and OtterCares – we provide our partners and customers the number one selling and most trusted products in our categories. Our commitment to excellence and our philanthropic spirit is the foundation on which we foster our partner relationships, allowing us to grow and to give - together. By way of our charitable arm, the OtterCares Foundation, we support our communities and invest in the future through education that inspires kids to change the world. Our founder’s core values are still at the heart of everything we do. We measure our success not just by business results, but by our ability to give back to our communities and strengthen opportunities for all. To learn more, visit otterproducts.com

Requirements

• Bachelor’s degree is required. Bachelor’s degree in Marketing, Merchandising, Business Management, or related field preferred. Experience in lieu of degree may be considered.
• Minimum of ten years of experience in eCommerce, including experience with merchandising and marketing, is required.
• Minimum of four years in a manager or higher-level role is required.
• Experience leading a Direct-to-Consumer online store powered by Shopify is required.

Responsibilities

• Lead US and CA eCommerce channels at Otter Products which include B2C/B2B eCommerce platforms.
• Act as a thought-leader for best practices on channel performance, challenges, and opportunities to accelerate growth.
• Work with department and functional leaders to develop eComm strategies enabling company growth.
• Work closely with Product Category leadership, Customer and Brand Marketing, Legal, Sales, Customer Service, Information Technology and development teams to ensure that eCommerce solutions support business strategy and integrate with website.
• Analyze business requirements, propose solutions and oversee projects to stay within budget and grow revenue goals.
• Lead and empower team to create, manage and oversee online promotions, site features and new product releases.
• Oversee the strategy for website content and online marketing tactics.
• Oversee site merchandising strategy and highlight roadblocks/budget requirements to reaching desired end state.
• Identify site optimization opportunities and manage site performance: traffic, conversion, content, page flow, etc.
• Communicate eCommerce opportunities and requirements to the organization as a key brand marketing, sales, customer service, and consumer insights channel.
• Work with IT and product teams to identify, develop and implement new revenue streams
• Provide insights and Channel trends, performance, and opportunities to ELT and VP on a regular cadence.
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives.
• Other duties as required.

Benefits

• Otter Products offers a robust benefits package to eligible employees including medical, dental, vision, basic life, voluntary life, long-term and short-term disability, employee assistance program, flexible spending accounts, health savings account, and 401(k) retirement plan.
• Additionally, for eligible employees, we offer accrued paid time off based on seniority, volunteer time off, parental leave, bereavement leave, company holidays, and years of service awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees