Director of Ecommerce

Kion•Boulder, CO

2d•$159,000 - $195,000•Hybrid

About The Position

About Kion Our purpose is to empower people to live a joyful, adventurous, and fulfilling life. We are an Ecommerce dietary supplement company. Job Overview As Director of Ecommerce, your primary metric will be LTP maximization. You will do this by leading a team that is responsible for the following metrics: conversion rate, AOV, orders per customer, retention, subscription frequency & order size, and customer satisfaction. This role handles the full customer journey on both the GetKion.com and Amazon ecommerce ecosystems, including: websites, CS, email, SMS, direct mail, and overall customer experience. The organizational goals for this role are as follows: Audit department historical metrics, customer journey, CS operations, email/SMS/direct mail flows, subscription program, and tech stack Develop plan for increasing LTP via improvements to new customer AOV, one-time returning customer AOV, subscription AOV, and orders per customer utilizing insights of unique cohort behaviors and needs Provide ongoing analysis, reporting, and oversight of all ecommerce activities Create opportunity for CEO to focus on other activities and less on ecommerce management Ultimately outperform department’s prior metrics Responsibilities include team management, integration & planning, reporting & analytics, project management & problem solving. The expectations for this role as a department leader are: Ultimate accountability for departmental performance and outcomes Above average physical presence in the office and team activities Above average modeling of company values The Right Fit Culturally, as a team of individuals we value… Do Your Best: solution-oriented, resourceful, proactive creativity, hard-working, pride in the quality of one’s efforts, respect for deep work, be a team player Desire for Self Awareness: believe that we are always growing and developing; desire to understand one’s own drives, impulses, feelings, thoughts, and behaviors Passion for Professional Growth: enjoy new challenges; committed to growing a great company and having a big impact; excited about mastering your domain Fun Loving: doesn’t take oneself too seriously; have fun; feel and express joy Courageous Communication: candor in difficult situations; openness to communicate in new ways; willingness to listen deeply

Requirements

Very organized , excel at time & project management
Advanced at analyzing and modelling data in Google Sheets or Excel and presenting findings to a diverse audience
Significant hands-on experience working in both Shopify and Amazon ecosystems
Extremely resourceful and motivated to seek answers
Have 7+ years of experience in Ecommerce or Ecommerce-adjacent roles, ideally greater than 10 years.
Have 2+ years of experience in management
Experienced working directly with senior management team
Positive and have an outgoing attitude.