Director of Ecommerce Solutions & Operations

Jordan's Furniture • Dedham, MA

58d • $140,000 - $175,000 • Hybrid

About The Position

Join our growing Ecommerce team as the Director of Ecommerce Solutions & Operations, leading the end-to-end migration of Jordan's ecommerce platform to Shopify Plus. This is a high-impact, strategic, and hands-on leadership role responsible for modernizing our digital ecosystem, optimizing site performance, and enhancing customer experience. You'll guide the technical architecture, integrations, and operations needed to create a scalable, best-in-class ecommerce environment. This is a hybrid position located in Dedham, MA. Why you'll love this job: Impact at Scale - You'll lead one of the most critical digital transformations in the company, directly shaping the future of how customers experience and shop with us Culture of Collaboration - Join a company that values innovation, teamwork, and making bold ideas a reality. Customer-Centric Focus - Your work ensures that customers enjoy a seamless, modern, and engaging online shopping experience. Why you will love Jordan's Furniture: Stability - The average employee tenure is 12 years! Culture - We love what we do and we have fun while we do it. Values - We embody our company's core values and live The J-Way: We Care...Alot; We Dare to Think Differently; We Do the Right Thing and We Make Work Fun.

Requirements

• 15+ Years total job experience
• 7+ years of ecommerce operations or solutions architecture experience, with proven leadership in Shopify Plus platform migrations.Strong technical knowledge of ecommerce ecosystems, APIs, data migration, and systems integration.
• Demonstrated success leading large-scale digital transformation or replatforming projects.
• Strong understanding of digital commerce KPIs, conversion rate optimization, and UX principles.
• Excellent project management, vendor leadership, and cross-functional collaboration skills.
• Bachelor's degree in Computer Science, Business, Marketing, or a related field.

Nice To Haves

• Hands-on experience with Shopify themes, Liquid, and third-party app ecosystems a plus.
• Certifications in Shopify, Agile, or PMP preferred.

Responsibilities

• Lead the strategic vision and roadmap for Jordan's ecommerce replatforming initiative, focused on Shopify Plus implementation and long-term scalability.
• Oversee the full lifecycle of the migration-from discovery and planning through go-live and optimization-ensuring data integrity, minimal downtime, and seamless user experience.
• Evaluate and manage integrations with key systems (ERP, CRM, OMS, payments, shipping, analytics, and marketing platforms).
• Partner cross-functionally with IT, Marketing, UX, and Customer Experience teams to align goals, architecture, and operational workflows.
• Direct external development partners and vendors, ensuring timely delivery and technical excellence.
• Define and monitor key performance indicators (site speed, conversion rate, SEO ranking, checkout flow, mobile responsiveness).
• Develop and maintain a governance framework for platform updates, releases, and testing protocols.
• Lead the post-launch optimization strategy-driving continuous improvement in performance, features, and customer engagement.
• Champion data-driven decision-making using analytics tools (GA4, Shopify Analytics, etc.).
• Ensure secure, compliant, and high-performing digital infrastructure that supports Jordan's growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Furniture and Related Product Manufacturing
• Number of Employees: 5,001-10,000 employees