Director of Digital Design
About The Position
As the Director of Digital Design , you will lead the digital design team at First Horizon Bank, setting the vision and strategy for digital experiences that power our online and mobile banking platforms. You will oversee a team of UX / UI Designers, Researchers, and Content Strategists, ensuring that our digital experiences align with customer needs, regulatory requirements, and business objectives. This role requires a seasoned design leader with deep expertise in financial services UX, a passion for user-centered design, and a track record of building high-performing design teams in a complex, regulated industry.
Requirements
- 10+ years of progressive experience in UX/UI, digital product design, or related fields.
- 5+ years leading and building design teams in a fast-paced, matrixed environment.
- Proven ability to design at scale , implementing UX best practices for web and mobile applications.
- Deep understanding of human-centered design, research methodologies, and usability principles.
- Experience with design systems, accessibility standards, and responsive frameworks.
- Ability to influence executive leadership , articulating the impact of design on business outcomes.
- Familiarity with financial services, fintech, or other highly regulated industries .
Responsibilities
- Set the vision and strategic direction for digital design across consumer and small business banking.
- Lead and mentor a team of designers , ensuring excellence in UX/UI design, research, and accessibility.
- Drive a user-centered design culture , advocating for best-in-class digital experiences within the bank.
- Oversee the digital design system , ensuring consistency across all digital platforms while allowing for innovation.
- Partner with Product, Engineering, and Business Leaders to define and execute on digital banking priorities.
- Ensure compliance with accessibility and regulatory standards (WCAG, ADA, financial industry best practices).
- Foster a culture of continuous improvement , keeping the team informed of emerging trends, AI-driven experiences, and advancements in fintech UX.
Benefits
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
