Director of Cross Border Operations
About The Position
The Director of Cross-Border Operations will lead and unify PAM Transport’s Mexico–USA cross-border business under a single, integrated strategy. This role is critical to accelerating growth, improving operational execution, and strengthening PAM’s position as a best-in-class cross-border truckload carrier. This leader will be responsible for developing and executing a comprehensive commercial and operational strategy across both countries, ensuring seamless cross-border truck movements, regulatory compliance, asset utilization, and customer satisfaction. The role requires close collaboration with PAM’s U.S. and Mexico operations, sales, safety, and compliance teams while fostering a One PAM mindset across both organizations.
Requirements
- Bachelor’s degree in business, Logistics, Supply Chain, or related field (master’s preferred).
- 10+ years of experience in cross-border logistics, with a strong emphasis on asset-based truckload operations between Mexico and the U.S.
- Proven success managing cross-border trucking operations, terminals, and customs-related processes.
- Demonstrated experience in business development, customer management, and P&L ownership.
- Strong analytical and strategic planning skills with a data-driven mindset.
- Excellent leadership, communication, and stakeholder management capabilities.
- Ability to operate effectively in a matrix organization and lead cross-functional teams.
- Fluent in English and Spanish.
- Strong working knowledge of U.S.–Mexico trade lanes, decision-making dynamics, and customer expectations.
Responsibilities
- Design and execute a unified Mexico–USA cross-border strategy aligned with PAM Transport’s executive leadership and growth objectives.
- Act as a neutral integrator across U.S. and Mexico operations, prioritizing enterprise-wide performance, safety, and profitability.
- Identify market trends, lane opportunities, and customer needs to enhance PAM’s cross-border service offerings and competitive positioning.
- Lead cross-border commercial strategy in partnership with Sales to drive revenue growth, lane density, and asset utilization.
- Partner with U.S. and Mexico sales teams to build and maintain a strong pipeline of cross-border truckload opportunities.
- Manage relationships with PAM’s largest cross-border customers, ensuring delivery on service commitments.
- Support pricing, contract structuring, and solution design for complex cross-border accounts.
- Coordinate end-to-end cross-border execution across terminals, yards, and partner facilities in Mexico and the U.S.
- Ensure alignment between operations, safety, customs compliance, and dispatch to deliver consistent, reliable service.
- Drive continuous improvement initiatives focused on on-time performance, border dwell reduction, cost control, and driver experience.
- Establish and track KPIs related to service, safety, utilization, and financial performance.
- Maintain deep knowledge of U.S.–Mexico cross-border trucking regulations, customs processes, CTPAT, safety standards, and trade compliance.
- Serve as a subject matter expert for PAM leadership on cross-border market dynamics and operational best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
