Director of Credit & Accounts Receivable

Vallen•Belmont, NC

30d

About The Position

Join the Vallen team as the Director of Credit & Accounts Receivable. This role will be responsible for the strategic direction and operational leadership of the Credit & Collections and Cash Application departments. This role oversees all activities related to collection activities and credit management to ensure accuracy, compliance, and efficient cash flow. The Director partners with cross-functional leaders to drive process improvement, maintain strong customer relationships, and achieve financial objectives.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration or related field required.
15+ years of progressive Accounts Receivable, Credit, or Finance experience with 5+ years in a management or leadership capacity.
Demonstrated success leading large AR teams across multiple departments or locations.
Proven ability to operate and adapt in a fast-paced, high expectation environment.
Strong understanding of credit risk, collections strategy, and order-to-cash processes.
Proficiency with ERP systems and data analysis/reporting tools.
Exceptional leadership, analytical, and communication skills.
Ability to present complex financial data clearly to executive leadership.
Proven ability to influence cross-functional teams and drive measurable performance improvement.
Strong natural curiosity and drive to mentor team to achieve success.

Nice To Haves

Experience within distribution, manufacturing, or industrial services industries.
Advanced financial modeling, forecasting, and data analytics capabilities.
Strong background in process automation or ERP implementation projects.
Experience managing shared services or centralized AR operations.
Proven success driving KPI improvements, such as reducing DSO and improving working capital efficiency.

Responsibilities

Lead and develop the Credit & Collection and Cash Application teams, setting performance goals and providing coaching and training to support professional growth.
Foster a collaborative, high-performance culture focused on accuracy, accountability, and continuous improvement.
Oversee Accounts Receivable (AR) activities including collections, deductions, customer maintenance and cash application to ensure accuracy and timeliness.
Oversee and ensure adherence to the company’s credit policy; recommend changes as needed based on market or customer conditions.
Establish and enforce policies and procedures for credit approvals, collections, and dispute resolution.
Manage investigations of delinquent accounts, and legal actions for uncollected debts.
Monitor and manage key metrics such as Daily Sales Outstanding (DSO), aging trends, and bad debt reserves, providing executive-level reporting and analysis.
Collaborate with cross-functional partners (Sales, Customer Service, Operations) to resolve billing issues and ensure smooth end-to-end order-to-cash processes.
Implement process improvements and automation solutions to increase efficiency and reduce risk.
Review and analyze customer credit risk, setting appropriate terms and limits in line with company policies.
Support audit and compliance requirements by ensuring accurate and complete documentation and adherence to internal controls.
Drive continuous improvement through data-driven decisions, KPIs, and proactive cash management strategies.
Maintain strong communication channels with internal teams, customers, and executive leadership to ensure accuracy and timely resolution of issues.
Provide executive-level reporting and insights on AR performance, collections, and credit exposure.
Collaborate with Finance leadership on cash flow forecasting, working capital management, and policy compliance.
Other duties assigned by departmental leadership.