Director of Content

City of Philadelphia • Philadelphia, PA

12d • $110,000 - $120,000 • Onsite

About The Position

Phila.gov is the digital front door to the City of Philadelphia, serving residents, businesses, and visitors with vital information and services. We're seeking a strategic and creative Director of Content to lead our team of content strategists and writers in delivering high-quality, accessible, and user-centered content across the site. This leadership role is responsible for shaping the voice of the City online and ensuring that content across Phila.gov is accurate, consistent, inclusive, and aligned with the City’s digital service goals.

Requirements

• 7+ years of experience in content strategy, digital content management, or editorial leadership.
• 3+ years managing or mentoring a content team.
• Strong writing and editing skills, with an eye for clarity, tone, and accuracy. Experience with UX writing is a plus.
• Extensive experience using content management systems (e.g., WordPress, Drupal) and basic HTML.
• Demonstrated knowledge of WCAG standards and digital accessibility best practices.
• Proven ability to manage large-scale content operations and workflows.
• Strong commitment to public service, digital equity, and inclusive design.

Nice To Haves

• Experience working in government, nonprofit, or civic tech environments is a plus.

Responsibilities

• Lead and manage the Content team, including writers and content strategists.
• Develop systems to administer the content lifecycle and support contributors from across City departments—from planning, structuring, and creation, to review, approval, and retirement.
• Direct the information architecture and taxonomy on phila.gov to ensure content is findable and consistent.
• Develop and implement content standards, workflows, and style guidelines.
• Collaborate with the Directors of User Experience and Software Engineering to deliver platform-wide projects and cohesive digital experiences.
• Ensure content meets plain language, accessibility (WCAG 2.1 AA), and usability standards.
• Use analytics, user feedback, and research to continuously improve content relevance and usability.
• Coordinate with City communications leaders to support major initiatives and campaigns.
• Build a culture of collaboration, creativity, and continuous learning within the team.

Benefits

• Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees