Director of Content & Social

Manychat, Inc. • New York, NY

77d • $215,000 - $235,000 • Hybrid

About The Position

We're searching for a Director of Content & Social who will own global content and organic social strategy, turning brand and product narratives into high-performing, audience-first content that educates, engages, and inspires. This role sits at the heart of our brand and is pivotal to how the world experiences Manychat across every platform. Your team will span content, socials, video, and creative operations - but your north star is building a voice and presence people want to engage with.

Requirements

• 10+ years of experience leading content and social teams, ideally in SaaS, media, or creator-focused tech environments.
• A proven track record of building and scaling content and social strategies that drive brand awareness, community growth, and pipeline impact.
• Deep fluency in storytelling for digital audiences - knowing what works where, and why.
• Experience managing high-volume content pipelines and performance-focused editorial systems.
• Mastery of social media platforms, content trends, and analytics tools to guide decisions and iterate quickly.
• Expertise in video and visual storytelling, including directing creative vision and managing production workflows.
• Exceptional leadership and communication skills, with the ability to inspire teams and influence stakeholders at all levels.

Responsibilities

• Own and evolve a cohesive vision and strategy that spans campaigns, events, editorial, seo and educational content.
• Lead content ideation and creation across formats - from blog posts, articles, and guides to carousels, email narratives, and branded editorial pieces.
• Build a content engine that scales: audience-informed, performance-tracked, and deeply integrated with product and growth goals.
• Partner with teams like product marketing, performance, brand and comms to ensure content supports strategic objectives and drives measurable business impact.
• Define and execute the organic social strategy across all major platforms - including Instagram, LinkedIn, TikTok, X, and YouTube - with a sharp focus on driving quality impressions, engagement, and share of voice.
• Lead a nimble, creative team in creating thumb-stopping, culturally relevant content that amplifies our brand and fuels community love.
• Infuse social into everything - from launches and announcements to campaigns and community moments - making Manychat a brand people want in their feed.
• Stay ahead of platform trends, emerging content formats, and creator partnerships to keep Manychat at the forefront of social innovation.
• Lead, mentor, and grow a high-impact team of writers, strategists, social media managers, video producers, and creative project managers.
• Champion a culture of creativity, collaboration, and constant learning - inside your team and across the company.

Benefits

• Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Hybrid work and generous leave options to prioritize your work-life balance.
• ️ In-office perks, including free meals and snacks.
• Company-funded sport activities, annual offsites and team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 251-500 employees