Director of Compliance & Payment Operations
About The Position
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON Qualia is building payment solutions to simplify how money moves in real estate closings. You'll own Compliance and Payment Operations for this program—building the infrastructure, managing vendor & partner relationships, and running a tight operation that minimizes risk while enabling product growth.
Requirements
- 10+ years in fintech or payments, with 5+ years in compliance or operations leadership
- Experience managing banking partner relationships and regulatory oversight
- Deep knowledge of ACH and wire payment rails, including NACHA Operating Rules and return risk management
- Track record building compliance programs and payment operations in high-growth environments
- Operational excellence—you obsess over process quality, edge cases, and getting the details right
- Sound judgment in escalation and risk acceptance—you know when to push back and when to find a path forward
- Translate complex regulations into actionable business strategies without slowing product velocity
- Clear communicator across audiences—banking partners, regulators, executives, and technical teams
Nice To Haves
- Vertical SaaS payments, real estate, or proptech experience
- CAMS, CRCM, or similar certifications
- JD nice to have
Responsibilities
- Own Banking & Payments Compliance
- Build and maintain Qualia’s banking & payments compliance management infrastructure—governance, policies, procedures, training, and monitoring
- Own partner and vendor relationships—oversight cadence, reporting, examination support, issue resolution, and escalation management
- Ensure ongoing compliance with applicable payment regulations (NACHA, Reg E, Reg CC, BSA/AML) and evolve controls as requirements change
- Oversee the risk framework for ACH returns, fraud prevention, transaction monitoring, and third-party risk management
- Run Excellent Operations & Manage Risk
- Build and lead a payment operations function focused on exception handling, returns management, and issue resolution
- Establish clear escalation paths and SLAs for payment issues—ensure problems are identified early, triaged quickly, and resolved cleanly
- Monitor transaction quality and fraud signals; work cross-functionally to address root causes and reduce operational risk
- Drive continuous improvement in operational metrics—return rates, resolution times, and customer impact
- Enable Growth
- Hire, coach, and lead a lean compliance and payments operations team
- Partner with Product and Engineering to embed compliance into new features without slowing velocity
- Guide business teams on launching payment solutions with clear guardrails
Benefits
- In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy.
- Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
