Director of Community Relations - Central VA Region - Full-Time

Care Advantage Corporate•Richmond, VA

13d

About The Position

Director of Community Relations – Central Virginia Region Care Advantage Inc is seeking a visionary, people-focused Director of Community Relations to help us expand our mission of delivering exceptional homecare services. This full-time role requires regular travel across our Central Virginia region -supporting teams in Richmond, Glen Allen, Ashland, Mechanicsville, Colonial Heights , and surrounding areas. If you're a motivated leader with a passion for building relationships and driving growth, this is your chance to join a winning team. We offer competitive pay, career advancement opportunities, and the chance to make a lasting impact in the communities we serve. Position Overview As a key member of the Care Advantage leadership team, reporting to the Senior Vice President of Sales, the Director of Community Relations (DCR) will: Serve as the bridge between Care Advantage and the community , fostering trust and collaboration. Coordinate and lead community events that highlight our services and values. Act as a resource and advocate for community members, ensuring seamless service coordination. Generate and manage leads from events, turning opportunities into meaningful client relationships. Champion our core values of Compassion, Attitude, Respect, and Excellence in every interaction.

Requirements

Associate's degree or higher in Social Work or related field (or equivalent experience).
At least 2 years of client/patient support experience with proven customer service excellence.
Strong communication skills-verbal and written-with the ability to inspire and connect.
Proficiency with Microsoft Office and CRM systems.
Ability to work both independently and collaboratively across teams.

Nice To Haves

Previous home care sales experience preferred.
Familiarity with the Medicaid application process .

Responsibilities

Build and nurture referral sources through strategic outreach and relationship management.
Support Medicaid Services Coordinators with client onboarding and service coordination .
Keep leadership informed with CRM updates, activity reports, and territory analyses .
Develop and test creative, "out-of-the-box" sales strategies to drive growth.
Partner with Recruiting and HR to ensure Family Caregiver candidates complete onboarding successfully.