Director of Commercial Operations

Element Science•Redwood City, CA

71d

About The Position

Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Headquartered in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities. SUMMARY OF ROLE: The Director of Commercial Operations is responsible for developing and leading the operational backbone that enables scalable growth across the commercial organization. The Director partners closely with senior leadership to translate strategy into measurable performance outcomes and process excellence.

Requirements

Bachelor's degree in Business, Marketing, or related field (MBA preferred).
10+ years of experience in commercial or sales operations within MedTech, diagnostics, or healthcare technology industries.
Demonstrated success in building commercial operations from early stage to scale.
Strong analytical and financial acumen; proficiency in Salesforce CRM and BI tools.
Proven ability to lead through influence, manage cross-functional alignment, and drive operational discipline.
Excellent communication skills and board-level presentation experience.

Responsibilities

Partner with the Chief Commercial Officer and executive team to define commercial strategy, performance goals, and organizational design.
Develop and maintain operational frameworks to drive forecast accuracy, territory planning, and quota management.
Support pricing strategy, contracting, and market access efforts in coordination with finance and reimbursement teams.
Lead cross-functional initiatives to optimize launch readiness, field execution, and customer engagement.
Own the end-to-end sales operations infrastructure, including CRM administration, pipeline management, and performance reporting.
Drive sales forecasting, compensation modeling, and incentive design in collaboration with finance and HR.
Establish data-driven KPIs and dashboards to measure rep productivity, conversion efficiency, and customer adoption rates.
Oversee territory alignment, account segmentation, and call planning to ensure equitable coverage and maximize ROI.
Oversee Lead development of commercial analytics to inform decision-making across market trends, customer segmentation, and revenue performance.
Partner with marketing to evaluate lead quality, conversion funnel performance, and campaign ROI.
Deliver board- and investor-ready reporting on commercial health metrics, including sales velocity, funnel conversion, and revenue attainment.
Build scalable commercial processes and SOPs that align with evolving business priorities and regulatory requirements.
Drive sales enablement initiatives including onboarding, training, playbook development, and CRM optimization.
Identify and implement new tools, automation, and workflow improvements to enhance efficiency across the commercial ecosystem.
Collaborate with clinical, customer service, and supply chain teams to ensure seamless customer experience.
Partner with IT and compliance to ensure data integrity, security, and compliance with all healthcare regulations (HIPAA, FDA, etc.).
Support executive decision-making through clear performance insights, scenario modeling, and strategic recommendations.