Director of Clinical Services
About The Position
As Director of Clinical Services supporting Arc Hospice & Palliative Care’s South Florida locations, you will lead with clinical expertise and a deep commitment to compassionate, patient-centered care. Working closely with operational and medical leadership, you will guide interdisciplinary teams, ensure regulatory readiness, and foster a culture where quality, accountability, and dignity guide care delivery. The Director of Clinical Services is responsible for the overall leadership, management, and coordination of hospice and palliative clinical operations. This role ensures delivery of high-quality care in compliance with Medicare Conditions of Participation, state licensure requirements, and organizational policies. The DCS provides strategic and operational direction to the interdisciplinary team, oversees clinical quality and regulatory compliance, and supports continuous improvement across clinical services.
Requirements
- Graduate of an accredited nursing program; Bachelor of Science in Nursing preferred
- Current RN license in the state of operation or valid multistate compact license, meeting all state-specific lead clinical requirements
- Minimum of three (3) years of hospice or related home health management experience
- At least two (2) years of supervisory or administrative experience in hospice or related healthcare setting as required by state regulation
- Demonstrated ability to lead and supervise interdisciplinary clinical teams
- Strong knowledge of Medicare Conditions of Participation and state hospice regulations
- Excellent leadership, communication, and interpersonal skills
- Proficiency with EMR systems, Microsoft Office, and clinical reporting tools
- Valid driver’s license and reliable transportation
- Commitment to Arc Hospice & Palliative Care’s mission and values
Responsibilities
- Provide leadership for all direct and indirect patient care services delivered by the hospice clinical team
- Plan, organize, implement, and evaluate clinical operations to promote quality, efficiency, and regulatory compliance
- Ensure timely, accurate, and complete clinical documentation and maintenance of patient records
- Lead quality assessment, performance improvement initiatives, and survey preparedness activities
- Recruit, hire, train, evaluate, and counsel clinical staff as needed
- Conduct performance evaluations and ensure ongoing staff competency and professional development
- Serve as a clinical resource for complex patient care needs in collaboration with the Medical Director and IDG
- Support orientation, in-service education, and mentoring of emerging clinical leaders
- Oversee clinical supplies, equipment, and infection prevention practices
- Build and maintain relationships with community partners and referral sources
- Uphold patient- and family-centered care aligned with individual goals and preferences
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
