Director of Clinical Operations for Behavioral Health

Riverbend Community Mental Health • Concord, NH

45d • Onsite

About The Position

Riverbend Community Mental Health is a private, nonprofit organization in central New Hampshire that provides specialized behavioral health and addiction treatment services for children, adolescents, adults, and families. We are seeking a dynamic and experienced Director of Clinical Operations to join our team! The Director of Clinical Operations for Behavioral Health is responsible for the operation of psychiatry services at Concord Hospital, the Emergency Department, and the 5 West Behavioral Health Unit. This oversight includes the provision of clinical care, staff supervision, fiscal accountability, risk management, and participation in short- and long-range service planning to meet the needs of the community. This position serves in both an administrative and clinical capacity, providing direct services to patients in the Behavioral Health sectors of Concord Hospital. The Director of Clinical Operations for Behavioral Health also shares a dyad leadership role for the Psychiatric Emergency Services team with the Program Director of Psychiatric Emergency Services. Additionally, this position works closely with the Nurse Manager of Behavioral Health Services at Concord Hospital.

Requirements

• Medical degree (MD or DNP) is required
• NH medical license is required
• Ability to be credentialed in their competency at Concord Hospital is required.
• Valid DEA certificate with prescriptive authority is required
• Valid driver's license and personal vehicle or access to a reasonable alternative is required
• Communication
• Demonstrates clear, concise, and professional communication in all interactions, including the ability to convey complex information effectively to diverse audiences. Maintains open, respectful dialogue and fosters a collaborative environment.
• Critical Thinking
• Applies strong analytical skills to assess situations, identify problems, evaluate options, and make sound, informed decisions. Uses evidence-based approaches and anticipates potential challenges to ensure effective outcomes.
• Ethical Practice
• Upholds the highest standards of ethical conduct, confidentiality, integrity, and professionalism. Ensures compliance with legal, regulatory, and organizational guidelines while promoting a culture of trust and accountability.
• Leadership
• Exhibits strong leadership abilities, including motivating others, guiding teams through change, promoting a positive work culture, and modeling professional behavior. Demonstrates accountability and supports the ongoing development of staff.
• Ability to Work Independently and/or as Part of a Team
• Effectively manages responsibilities with minimal supervision while also contributing meaningfully to team goals. Demonstrates flexibility, collaboration, and a willingness to support colleagues to achieve shared objectives.

Nice To Haves

• Experience working in outpatient mental health and inpatient psychiatry is preferred.
• Experience treating patients with diverse clinical profiles and clinical co-morbidities is preferred.
• Experience with electronic medical records is preferred

Responsibilities

• Provides direct services to Behavioral Health patients of CH
• Shares responsibility for providing services at 5 West, Emergency Department and for providing inpatient consultations.
• Provides emergency psychiatric evaluations to patients and coordinates with Emergency Services clinicians and care managers for ongoing disposition planning and safety recommendations.
• Provides acute psychopharmacological management.
• Orders, reviews, and interprets appropriate laboratory studies and medical tests essential to diagnoses and follow-up care.
• Makes appropriate referrals to medical physicians when active medical problems are identified.
• Collaborates with referring clinicians and referring medical physicians by providing relevant clinical data regarding diagnosis and disposition planning with the patient's consent.
• Coordinates with nursing staff or other relevant personnel regarding ongoing management and monitoring of acute patient care.
• Participates in the evening/weekend/holiday on-call rotation with other Riverbend providers. Call includes telephone and on-site availability to Riverbend ES Clinician in the Concord Hospital ER and to 5 West and weekend and holiday rounds at 5 West and Emergency Department. Baseline expectation is 16 weeks of call per year, though this number may vary upwards or downwards depending on the needs of the unit as determined by the CMO. The director of Clinical Operations works alongside a colleague, usually an APRN, during weekend call.
• Submits clinical documentation in a timely manner consistent with Concord Hospital and Riverbend legal and QA requirements.
• At request of medical/surgical providers or CMO, the Director of Clinical Operations shall participate in assessment and treatment of patients requiring Behavioral Health consultation throughout the medical/surgical units within the hospital.
• Develop a positive atmosphere for the sake of excellence of patient care and successful work of the patient care team.
• Facilitate bidirectional communication between professional staff and medical leadership and administration.
• Promote physician engagement through physician rounding and other activities.
• Recruit new professional staff.
• Partners with the CMO to review, investigate, manage and report all complaints concerning providers arising from patients, medical staff, employees, or administration.
• Completion of core set of leadership development programs and additional programs as needed.
• Provide guidance to staff providers and connect them with resources to assist them in their growth as leaders.
• Proactively share best practices related to workflows, continuing education, engagement, and patient satisfaction with fellow leaders
• Attend meetings for medical, clinical, and administrative staff as required and requested by Concord Hospital.
• Work closely with the CMO to support the supervision of inpatient operations.
• Partner with emergency providers to ensure timely and high quality clinical care.
• Partner with Emergency Department and inpatient management/leadership to identify areas for improvement and efficiency.
• Support fiscal responsibility of all BH services at CH.
• Establishes, monitors, and maintains psychiatric clinical pathways and protocols for client access, evaluation, treatment and timely disposition.
• Ensures the evaluations of the Psychiatric Team reflect high quality and thoughtful clinical care and timely disposition.
• Ensures the Psychiatric Team demonstrates the clinical expertise necessary to work effectively and efficiently with patients.
• Provides clinical consultations and to direct staff in clinical crises.
• Provides or makes arrangements for staff to receive clinical supervision to manage risks and to assist staff in the development of their clinical skills.
• Reviews data to support positive clinical outcomes, program development and efficiency.
• Establishes performance standards and quality of care indices.
• Develops new and innovative programming based on needs assessments, outcome data, research and industry standards.
• Collaborates with nurse manager to help streamline the effective and efficient delivery of care on the inpatient Behavioral Health Unit
• Participates, when available, in the multi-disciplinary morning huddle on all inpatients on 5-W with each provider on the unit.
• Provides training and leadership to the multidisciplinary team at inpatient behavioral health and outpatient in a bed pods around best practices for effective and efficient delivery of care to psychiatric patients.
• All of the above duties occur under supervision of the CMO for Riverbend Community Mental Health

Benefits

• We offer a supportive work environment where your contributions truly matter.
• We offer opportunities for professional growth and development through our training and certification programs as well as tuition reimbursement.
• A chance to be part of a compassionate team dedicated to improving lives and promoting well-being.
• We are committed to an employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance, which is why we offer such a comprehensive benefits package that includes health, dental, and vision, 403(b) retirement savings plan with match, generous paid time off, 8 paid holidays, tuition reimbursement, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree
• Number of Employees: 251-500 employees