Director of Clinic Operations

Truss Vet • Cary, NC

21d

About The Position

At Truss Vet, we’re bridging gaps in care to support pets and the people who love them. We have an ambitious 10-year goal of nurturing the human-animal bond by supporting over 1 million pets and their families, and we're doing this by pioneering a new category in veterinary medicine and focusing on building out the premier veterinary urgent care company in our industry. We're growing quickly, and we need talented people to help us do it!

We're currently hiring a Regional Director of Operations (RDO) to join our leadership team and help manage our growing family of clinics. This is a unique role, as you'll have the opportunity to work directly with the founders to craft the future of Truss Vet. It will be fast-paced, high-pressure, exciting, and impactful. We're looking for someone who has done this before and brings a wealth of experience to the table, but is ready for a new challenge.

Director of Clinic Operations Overview
As a Director of Clinic Operations, your mission is to enable our clinics to thrive and execute the Truss Vet flywheel, our process for operating amazing veterinary urgent care clinics.

Requirements

• 5+ years in the pet healthcare ecosystem
• 5+ years of multi-site operational and/or management experience in a fast-growing healthcare services business (ideally veterinary)
• Managed multiple hospitals (4+) in prior roles
• Four-year degree preferred but not required
• Willing to travel significantly for role

Nice To Haves

• Former veterinary practice manager (bonus points)

Responsibilities

• Leading, managing, and holding accountable our Practice Managers and Medical Directors
• Ensure we have the right people in the right seats
• Hold 1v1s and quarterly conversations
• Partner with the leadership team on quarterly training sessions
• Help set clinic-level annual goals and rocks aligned with company goals
• Enabling all clinic components of the flywheel to run effectively
• Help clinic leaders build great teams and cultures
• Ensure a 4.9+ star client experience across all clinics
• Find opportunities to improve clinic workflow and support improvement initiatives
• Support the practice of high-quality medicine and the timely sharing of medical records
• Generating awareness of Truss Vet in local markets through care partnerships and events
• Supporting Practice Managers and Medical Directors to help identify and solve problems
• Focusing on coaching vs. doing
• In clinics 50%+ of the time
• Responding quickly to outreach from PMs + MDs (within 24 hours)
• Acting as a sounding board and coach to help PMs + MDs identify and solve issues
• Professionally and proactively managing employee and client issues
• Assisting with clinic recruiting and ongoing people management and onboarding needs
• Assisting PMs and MDs with human resource issues, negative client interactions, and other thorny situations
• Partnering collaboratively with other stakeholders to support the rollout of key initiatives
• Helping identify the most important issues and opportunities for improvement across clinics
• Partnering with Leadership to identify workflow improvements
• Supporting the rollout and training of various improvement initiatives in clinics
• Ensuring uniform execution of Truss Vet playbooks

Benefits

• Competitive salary
• Health, vision, and dental insurance
• Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
• Paid time off (PTO)
• Mental wellness subscription
• Parental leave
• 401K + match
• Commitment to professional and personal development through mentorship
• Pet care discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees