Director of Clinic Operations - Indiana / Upper Midwest

Heritage Vet Partners and their Partner Clinics•Ft. Wayne, IN

5h•Hybrid

About The Position

Are you passionate about the people of the veterinary profession? Do you have experience leading veterinary teams in a clinical setting? Do you want to elevate your skills and become part of one of the most dynamic and distinctive companies in the veterinary field? >> If you answered YES to those three questions, then keep reading about the opportunity to join Heritage Vet Partners as a Director of Clinic Operations . About Us Heritage Vet Partners is the nation’s leading veterinary partnership, specializing in mixed and large animal practices. We provide a unique model that preserves local practice legacy, serving livestock producers and companion animal clients through shared services, data, and strategic growth. Our Mission Statement : Heritage Vet Partners is building a community of rural veterinary practices dedicated to preserving the rich legacy and culture established within each individual practice. We are partnering with veterinarians to support their businesses while enriching their professional and personal lives. Working together, we are enabling veterinary teams to focus on the needs of their clients today, while identifying the best strategy to support their clients in the future. Our Core Values: Team First Earned Trust Straightforward Integrity Balanced Dedication Everyday Excellence About This Role Purpose —Represent the mission and core values of Heritage Vet Partners. Facilitate connections for Heritage veterinarians/paraprofessionals to: Their practice and team members Other HVP veterinarians/paraprofessionals The HVP Community The Veterinary Profession Goals —champion excellence in: Practice Culture and Communication Medical Quality, Safety Standards, and Regulatory Support Growth, Development, and Life-Long Mentorship Expected Results —support HVP veterinarians and paraprofessionals who: Are engaged in a supportive community Know their purpose and value Are passionate and actively participate in the success of themselves and their practice Give back to upcoming generations Consider and recommend HVP as a premier place to practice/work

Requirements

Excellent communicator
Meticulous planner
Efficient with technology and essential computer software (Word, Excel, PowerPoint, Microsoft Teams, etc.)
First-hand knowledge of daily operations within veterinary practices
Understanding of challenges and opportunities associated with rural veterinary medicine.

Responsibilities

Support practices and drive value with clinical/medical needs and generalized DVM support
Consult on service pricing strategies and practice policies
Guide clinical equipment upgrades and replacement
Provide structure and leadership for each assigned Practice Support Team; facilitate regular and consistent communication between all team members including Practice Leadership
Participate in timely financial planning and analysis reviews supporting Practice Leadership and Finance team members.
Facilitate engagement of practice members and the HVP community
Be a conduit of information between practices and the HVP Practice Support Center/MSO; drive implementation and execution of HVP initiatives at the practice level
Meet annually with Practice Leadership to draft the Practice Alignment Plan; revisit the PAP regularly to assess progress and adjust as needed
Practice Visit Expectations—1-2 times during the first 6 months post-acquisition; 1-2 times quarterly for established practices (or as needed)
Introduce Support Teams and facilitate transition to HVP operations
Facilitate onsite visits w/Operations and HR; attend one initial onsite visit when possible
Visit new practices in the first 3-6 months (ideally) to check-in and receive feedback
Work in cross-functional partnership with Recruiting & Retention to help identify needs at the practice level surrounding mentorship and development.
Advise and assist with the implementation of Associate and/or Practice Manager Mentoring Plans
Advise and assist with the implementation of employee satisfaction and wellness initiatives
Provide support and guidance for employee performance reviews
Work closely with Dir. of Recruitment and Retention
Visit w/ Practice Leads about associate DVM vacancies and additions; provide guidance on future-planning and case-load management
Assist with job postings and ATS applications (cross-functional with HR and R&R)
Promote and participate in student engagement activities
Collaborate cross-functionally with legal and business operations to provide regulatory guidance specific to the practice of medicine.
Effectively communicate regulatory/compliance risks with respective practices
Establish methods to monitor compliance across the HVP community
Assist where needed on any special projects, ensuring recognition of the following perspectives: Business Needs of Practice and HVP Practice Employees Clinical/Practicing Veterinarian