Director of Clinic Operations

Heritage Health - Idaho • Coeur d'Alene, ID

8d

About The Position

The Director of Clinic Operations provides strategic and operational leadership across all Heritage Health clinic locations. This role is responsible for clinic access, flow, productivity, staffing effectiveness, patient experience, and operational consistency. The Director oversees Clinic Managers and works in close partnership with Medical Directors, Medical Assistant leadership, Customer Service leadership, centralized services, and executive leadership to remove barriers to care and ensure clinics function as high-reliability, patient-centered systems.

This position blends traditional FQHC clinic administration with Lean, flow-based operational leadership, drawing from best practices in healthcare, manufacturing, and service operations. The Director ensures clinics have the structure, data, and leadership behaviors needed to deliver safe, timely, and efficient care.

Requirements

• Bachelor’s degree in healthcare administration, business, nursing, behavioral health, or related field (Master’s preferred)
• 3–5+ years of progressively responsible clinic or healthcare operations leadership experience
• FQHC / Community Health Center experience strongly preferred
• Demonstrated experience with quality improvement and operational redesign
• Ability to pass required background checks

Responsibilities

• Multi-Site Clinic Operations Leadership
• Access, Flow & Production Management
• Lean Management System & Continuous Improvement
• Clinic Leadership & Workforce Development
• Financial & Resource Stewardship
• Compliance, Quality & Safety
• Cross-Functional Integration
• Fosters a person-centered environment and culture to meet the organization’s mission, vision, and values.
• Accountable for fostering an environment and culture that focuses on fulfilling the organization’s mission, vision, and values through collaboration.
• Leads and mentors direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners.
• Practices effective communication with active listening, adaptability, empathy, and transparency.
• Leads by an example of self-awareness and curiosity by proactively seeking feedback and modifying behavior accordingly.
• Ensures every member of the team works to their fullest potential by driving engagement, accountability, setting goals, and providing direction.
• Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality.
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.
• Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost).
• Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.
• Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.
• Paid Time Off Benefits:
• 120 hours PTO (Paid Time Off)
• 56 hours EIB (Extended Illness Bank)
• 80 hours Company Holidays (for full-time employees)
• Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees