Director of Clinic Operations

Trinity Health • Atlanta, GA

6d

About The Position

Mercy Care Atlanta is seeking a dynamic and mission‑driven Director of Clinic Operations to oversee clinical operations across both fixed and mobile service sites. This leader ensures the delivery of high‑quality, compassionate, and cost‑effective care to underserved populations. The Director drives operational excellence, oversees program budgets, ensures regulatory compliance, and partners closely with Clinical Directors to advance integrated care while upholding the Mercy philosophy. In this essential leadership role, you will: Direct daily clinic operations, staffing, patient flow, and service delivery. Lead the Operations Team, providing coaching, support, supervision, and performance management. Oversee program planning, implementation, and communication across operational departments. Ensure compliance with federal, state, and local regulations, including grant and contractual requirements. Monitor operational outcomes, financial performance, and KPIs to drive process improvements. Partner with internal and external stakeholders to maintain strong communication and customer service standards. Support initiatives to enhance clinic efficiency, team engagement, and patient experience. Represent Mercy Care in the community with professionalism and a commitment to service. Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required; Master’s degree preferred.
• Minimum seven years of supervisory/management experience in healthcare.
• Strong demonstrated management skills and leadership skills with proven ability to motivate teams and manage complex operations.
• Experience in practice management, billing and collections, and advanced ambulatory EMR systems.
• Strong analytical, strategic planning, and assessment capabilities.
• Knowledge of OSHA, employment law, OMB Circular A‑133, and other regulatory requirements.
• Ability to build credibility with clinical staff, collaborate effectively, and drive change.
• Excellent verbal and written communication, negotiation, and conflict‑resolution skills.
• Professional demeanor, strong interpersonal skills, and the ability to manage confidential information with discretion.
• Highly organized, self‑directed, and capable of managing multiple priorities in fast‑paced environments.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Direct daily clinic operations, staffing, patient flow, and service delivery.
• Lead the Operations Team, providing coaching, support, supervision, and performance management.
• Oversee program planning, implementation, and communication across operational departments.
• Ensure compliance with federal, state, and local regulations, including grant and contractual requirements.
• Monitor operational outcomes, financial performance, and KPIs to drive process improvements.
• Partner with internal and external stakeholders to maintain strong communication and customer service standards.
• Support initiatives to enhance clinic efficiency, team engagement, and patient experience.
• Represent Mercy Care in the community with professionalism and a commitment to service.

Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans.
• Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director