Director of Client Services- FL(Must reside in FL)

Tristar Insurance•West Palm Beach, FL

4d•$110,000 - $128,000

About The Position

DUTIES AND RESPONSIBILITIES: Manages essential account set-up functions for new clients Continually monitors TRISTAR’s service to assigned client accounts Develops and delivers consultative stewardship reporting to clients; identifying and educating clients on claim activity and trends impacting programs; providing program recommendations Conducts client visits, reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings. Performs client renewal, contract revision, and Client Service Instruction preparation. Negotiates changes or improvements to service plan. Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development. Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients. Resolves all major customer service issues; identification of proactive solutions Identifies and solicits cross-selling opportunities. Participates in local insurance community through advanced education and affiliation memberships. Responsible for budget preparation and profit and loss on assigned accounts in conjunction with Branch and Regional management. Ability to produce analytical program data through graphs and tables, use spreadsheets efficiently, and perform calculations and automation to process large volumes of data. Ensures compliance with all applicable Quality initiatives. Travel as required. EQUIPMENT OPERATED/USED: Computer, fax machine, copier, printer and other office equipment. SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire

Requirements

Education: Required: Bachelor’s degree in related field or equivalent combination of education and experience.
Experience: Must have a minimum of three (3) to five (5) years of account management or alternatively three (3) to five (5) years of supervisor experience.

Nice To Haves

Excellent oral and written communication skills, including presentation skills
PC literate, advanced skills in Microsoft Office products, Excel, PowerPoint
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Leadership/management/motivational skills
Ability to work independently and in a team environment
Excellent account rounding ability
Strong understanding of workers’ compensation and liability claims; In-depth knowledge of client servicing
Experience with Captives and Programs that deliver alternative risk solutions
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies

Responsibilities

Manages essential account set-up functions for new clients
Continually monitors TRISTAR’s service to assigned client accounts
Develops and delivers consultative stewardship reporting to clients
Conducts client visits, reviewing client loss experience and general company performance.
Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
Performs client renewal, contract revision, and Client Service Instruction preparation.
Negotiates changes or improvements to service plan.
Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
Resolves all major customer service issues; identification of proactive solutions
Identifies and solicits cross-selling opportunities.
Participates in local insurance community through advanced education and affiliation memberships.
Responsible for budget preparation and profit and loss on assigned accounts in conjunction with Branch and Regional management.
Ability to produce analytical program data through graphs and tables, use spreadsheets efficiently, and perform calculations and automation to process large volumes of data.
Ensures compliance with all applicable Quality initiatives.
Travel as required.