Director of Catering and Convention Services

Omni Hotels & Resorts • Austin, TX

3d

About The Position

Omni Austin Hotel Downtown is seeking dynamic leader to join our team as Director of Catering and Convention Services. Success in this position will come by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Requirements

• 5+ years of upscale urban hotel catering and/or conference services experience preferred.
• 3+ years of department head experience in an upscale hotel preferred.
• High school diploma or equivalent required, Bachelor’s degree preferred.
• Must have the ability to delegate, effectively train and coach a team with diverse talents.
• Must have proven selling, negotiating and presentation skills.
• Must have highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Responsible for planning, evaluating, organizing, and directing the activities of catering sales and conference services managers.
• Ensures that all policies, procedures, and guidelines are followed by department personnel.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Responsible for the department’s service scores, as measured by meeting planner surveys.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Tours, daily, the hotel function space and spot checks meeting room setups.
• Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.
• Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.
• Reviews, daily, client feedback and takes appropriate follow up actions.
• Responsible for accurately forecasting revenues monthly.
• Anticipates needs, forecasts results, and analyzes work processes for personnel in the department.
• Ensures catering sales meets budgeted levels.
• Forecasts public room income and meeting covers on an annual/quarterly/monthly basis.
• Ensures that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
• Participates in the final interview process and is responsible for hiring all departmental personnel.
• Creates and maintains a good working relationship with the Banquet team to ensure an elite level of client services.
• Ensures a smooth flow of communication from Sales to Banquet Services and the Food & Beverage departments.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Maintains rapport with outside purveyors, who provide services for the hotel and its guests through the Catering & Conference Services Department.
• Establishes a rapport with individuals in similar positions at other hotels.
• Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.
• Conducts weekly department meetings.
• Attends revenue, BEO, pickup and resume meetings.
• Manages department payroll on a weekly basis.
• Performs any other duties assigned by management.

Benefits

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees