Chase Park Plaza Catering and Convention Services Manager

Royal Sonesta Chase Park Plaza, St Louis, MO•St. Louis, MO

8d•$26 - $30

About The Position

Sell, manage and coordinate all events, conferences, meetings, group functions and group activities booked through the catering and sales department as assigned.

Responsibilities

Sell and negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.
As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
Work with sales staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned.
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Report and communicate Meeting event needs between the client and hotel.
Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
Interact with outside contacts: Guests – to ensure their total satisfaction, Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business, Other contacts as needed (Professional organizations, community groups).
May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
May perform other duties as assigned.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.