Director of Care Management

Intermountain Health

1d • $59 - $90

About The Position

The Montana Market Director of Care Management is responsible for providing leadership and administrative oversight to ensure effective coordination of patient services across multidisciplinary teams and throughout the continuum. The Director collaborates closely with Medical Staff, Nursing, Clinical Services, and Revenue Cycle leadership to promote high-quality patient care, achieve financial objectives, and support leadership development. In this role, the Director is operationally responsible for a broad range of case management services, including complex care management, social work, transition planning, behavioral health, and care coordination. These services may be delivered in various settings, including acute care, emergency departments, ambulatory clinics, and home-based environments. Reporting to a member of senior leadership, the Director position is accountable for designing, implementing, and managing longitudinal care strategies that ensure seamless transitions across care settings. Leads initiatives and partnerships that ensure patients receive the right care, at the right time, from the right provider, in the most appropriate setting—optimizing health outcomes and cost-effectiveness. Along with offering a chance to work in a stable, strong, mission-based environment, this role provides the opportunity to experience the Mountain West’s diverse culture and incredible landscapes. You’ll be able to explore abundant outdoor recreational opportunities, including skiing, hiking, and fishing, as well as stunning national parks and forests, all within hours of where you’ll call home. Becoming a part of the Intermountain team means gaining a family and finding a place to plant your roots. Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental, and vision coverage. But health is more than a well-working body: it encompasses body, mind, and spiritual well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling, and paid time off. We also offer financial wellness tools and retirement planning. With this position, you are eligible to participate in an annual pay-for-performance opportunity (“AP4P”). This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Intermountain Health Board-approved goals. The ideal candidate will reside in or relocate to Billings, MT and travel to Butte (St. James) and Miles City (Holy Rosary), along with period enterprise travel (Salt Lake City). To show our commitment to you and assist with your transition into our organization, we may offer a sign-on and/or a relocation bonus when applicable.

Requirements

• Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW) license in state of practice.
• Bachelor of Science in Nursing (BSN) OR Master of Social Work (MSW) from an accredited institution (degree verification required).
• Care Management Certification within 24 months of hire or promotion.
• Demonstrated management experience in Care Management or related area.
• Demonstrated experience in hospital or ambulatory case management, social work, or related areas requiring knowledge of the current healthcare environment, healthcare regulatory matters and healthcare reimbursement.
• Demonstrated knowledge and oversight of government regulations, contractual requirements, and NCQA accreditation standards.

Nice To Haves

• If an RN, Master of Science in Nursing (MSN) from an accredited institution must be obtained within four (4) years of hire or promotion.
• Professional experience working in an integrated delivery system that includes a health plan.
• Experience in directing other clinical areas, collaborating with physicians, and developing clinical strategies, implementing operational efforts, and measuring outcomes.
• Experience evaluating technology solutions to support care management functions.
• Experience with developing collaborative relationships with payors to address healthcare needs across the continuum.
• Experience in a role requiring strategic thinking and planning skills and the ability to develop proposals, pilots, and projects from conception to implementation.

Responsibilities

• Oversees strategic planning, day-to-day operations, and standards of care.
• Promotes efficient, fiscally responsible, effective, safe, and compassionate care.
• Accountable for fiscal management, including budget development, cost center analysis, and ongoing monitoring to ensure alignment with organizational goals.
• Models professionalism and fosters a supportive environment.
• Leads workforce planning efforts focused on recruitment, retention, staffing, development, and succession planning.
• Oversees human resource functions including interviewing, hiring, onboarding, training, and performance management which may include corrective action and termination.
• Facilitates coordinated clinical and non-clinical care in collaboration with interdisciplinary teams and providers to enhance patient outcomes.
• Partners with physicians to achieve clinical, operational, financial, and service excellence.
• Ensures processes and programs support patient satisfaction and service quality goals.
• Builds community relationships and promotes the integration of community resources to enhance the overall patient experience.
• Ensures compliance with regulatory agencies regarding discharge planning, conditions of participation and care management.

Benefits

• Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental, and vision coverage.
• Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling, and paid time off.
• We also offer financial wellness tools and retirement planning.
• With this position, you are eligible to participate in an annual pay-for-performance opportunity (“AP4P”). This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity.
• To show our commitment to you and assist with your transition into our organization, we may offer a sign-on and/or a relocation bonus when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees